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Data usage check on O2 app/account

  • Apr. 20, 2020 8:28 AM UTC
  • 6 Antworten
  • 2264 Aufrufe
Besucher:in

Hi there

My contract account doesn't show me how much data I have used vs available on my o2 account/app for past 2-3 months. It just shows an error message.

I previously asked for this to be fixed over the client service hotline, but it has not been fixed so far. 

Can you assist with having this functionality fixed

 

    6 Antworten

    o2_Kurt
    Forum|alt.badge.img+41
    • o2_KurtModerator
    • Moderator
    • Apr. 30, 2020 11:42 AM UTC

    Hello @Liz L ,

     

    would you mind sending us a screenshot?

    The error message alone is the important part. With that, we can contact our portal department again in order to get it fixed.

     

    Viele Grüße,

    Kurt

    Signatur :)
    Besucher:in
    • Liz L
    • Autor
    • Besucher:in
    • Apr. 30, 2020 12:46 PM UTC

     

    Hi

     

    Please see attached

     

    Regards

    Lizani

     

    (Screenshot edited, mobile number removed, o2 Michi)

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • Mai 10, 2020 7:59 AM UTC

    Hi @Liz L:relaxed:

     

    sorry for the delayed answer. Can you access the data usage now or is it still not available? Does it work within our “Mein o2 App”?

     

    Best regards,

    Michi

    Besucher:in
    • Liz L
    • Autor
    • Besucher:in
    • Mai 10, 2020 8:19 AM UTC

    Hi Michi

    No, still showing errors. I logged into the website as well as the app- screenshot below of errors.

     

    Besucher:in
    • Wassiiqbal
    • Besucher:in
    • Feb. 6, 2022 3:06 PM UTC

    Hi, mein O2 app doesn’t show data consumed and I have deleted and reinstalled it but same issue. Would you please check.

     

     

    Edit by o2_Andrea: Rufnummer entfernt

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Feb. 7, 2022 1:13 PM UTC

    Dear @Wassiiqbal ,

    welcome to our community. :chipmunk:

    Please be careful not to post any personal information. This is a public forum and everyone can see them. I have removed your phone number from the screenshots once.

    We had a few restrictions at the weekend. Is the display working again in the meantime?

    Kind regards,

    Andrea

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