Hello @Jayanta 

Here are all informations about "Partnerkarte"

Dear @Jayanta ,

welcome in our community.

Was the article linked by @Bollermann able to help you? Thank you for this.

Kind regards,

Andrea

Hello @Bollermann 

Hello @o2_Andrea

Thank you for your response. One thing I didn't understand. If I take a partner sim card of 20 GB, the cost per month is Euro 14,99 permanently ( even after 24 months of the contract ?? ). At least I don't see any increase from 25th month. Is that correct? or from 25th month the 50% discount will not be there anymore?

If I look for a 20 GB partner card ( 24 months contract ) together with a tablet ( 36 instalment ) , I see that the cost per month is increasing from 25th month. But till how long and why is not mentioned. This seems that the discount will not be after 24 months. The screen shot is below. This stopped me to go further and I didn't complete the 4th step “buy ( check and close ). Even though I received emails with all documents and contracts ( in German language ). The covering letter is as follows. Probably this letter says that the contact is not yet concluded. 

However, If you can give me the explanation of price increase after 24 months, I will like to order one immediately. 

Best regards,

Jayanta Sanyal

Subject of cover letter

Lieber o2 Kunde,

vielen Dank für Ihr Interesse an unseren Produkten.

Anbei erhalten Sie zu dem von Ihnen ausgewählten o2 Produkt die gesetzlich vorgesehenen Informationen einschließlich der Vertragszusammenfassung.
Bitte lesen Sie diese aufmerksam durch und bewahren Sie sie sicher auf.

Bitte beachten Sie, dass durch Zusendung dieser Informationen noch kein Vertrag zustande kommt.

Freundliche Grüße
Ihr o2 Team

Hi,
thank you for your interest in another contract with us :)
The 14.99 EUR will remain the same as long as both contracts are in place. If you cancel your contract and only have your wife's active, the 50% discount will not apply.
Additionally, you will be charged 8 EUR for the tablet for 36 months for the Samsung Galaxy Tab A7 LTE, as well as 4.99 EUR for shipping and 1 EUR down payment. The down payment will be debited together with the first installment approximately 21 days after the tablet is delivered.
The installment plan ends automatically after everything is paid and does not need to be cancelled.
I hope I was able to answer your questions and if there are still questions, feel free to contact us. If not, I wish you a lot of fun with the new tablet.
Kind regards
Larissa

Hi @o2_Larissa 

Many thanks for your reply. 

Merry Christmas to you, your family and friends! 

You explanation is clearly understood. For information, I want to continue with both the contracts. So I presume that even after 24 months I shall have to pay only €14,99 for this 20 GB additional Sim card contract. 

But one important question has not been clearly answered. 

In the calculation sheet ( attached in the previous message ), at the right side, it is shown that cost per month is €22,99 ( 14,99+8,00 ) , but from 25th month it is written in smaller font that the cost per month will be €37,99. This gimmick is not understood. As per my understanding other than the fixed initial cost for first month ( €4,99+€1,00) each month until 36 months I shall have to pay €14,99 +€ 8,00 and after 36 months there will be no more payment for the tablet, but I will continue to pay € 14,99 for the sim connection. 

For my own existing contract I shall continue to pay additionally like I am paying now. 

In short, I don't want to get myself trapped in the statement written in small font and will allow o2 to charge me 15 euro extra per month from 25th month. 

Hope I could able to explain my query and doubt before going forward with the order. 

Requesting for a reply to the specific point. 

Best regards,

Jayanta 

Hello @o2_Larissa @o2_Andrea 

Probably my previous message was missed by you because of Christmas vacation days. May I kindly request you to reply to my specific question mentioned in the previous message? Accordingly I will like to place the order. 

Best regards,

Jayanta 

Hi @Jayanta ,

I’ve recreated the offer and got the same calculation.

There seems to be an error while displaying the correct discount. While the discount is promoted as “50% Kombi-Vorteil dauerhaft” on the tariff page, this discount without a time limit does not translate into the shopping cart.

I’ll let my co-workers know about this issue. The Kombi-Vorteil should of course be not time but tariff-based, meaning: the discount will continue after the first 24 months, if the requirements are still met (the first contract).

Best regards,
Kurt

Hello @o2_Kurt 

Also attention @o2_Larissa @o2_Andrea 

Thanks for your reply. Please let me know if you have received a solution from your colleagues. 

for me this is urgent. If the current travel situation permits, I shall have to go for a long business trip in other continents by mid of January and I wanted to have a new SIM before leaving Germany. As I  am a o2 customer privately ( the corporate connection is also o2 ), I didn't contact other providers yet. But with this kind of apparently hidden prices ( also very difficult for a non German speaking person to understand )  I shall not go further. 

Please provide a honest solution so that I remain with o2 and add futher contracts, products in coming days. 

Best regards,

Jayanta Sanyal

Hi @Jayanta ,

a solution is already in the works, according to my co-workers. It will, however, take some time before they can implement that fix.

Meaning: The current display (24 x X € Kombi-Vorteil instead of “ 50% Kombi.Vorteil dauerhaft”)  won’t disappear within the next few days.

I won’t talk you into agreeing to wrongly displayed terms or make promises regarding the discount, because the displayed information are what matter in the end.

The timing is not ideal, that’s for sure.Sorry, that we can’t provide you with a fast solution or fix!

Best regards,
Kurt

Hi @o2_Kurt , @o2_Larissa , @o2_Andrea 

After returning back from my business trip in other continent, I checked yesterday and found that the situation didn't change. So I planned to order just a partner card with 20 GB without the tablet. The order has been placed. I received e mails with order number ( Ihre Auftragsnummer lautet: XXXXX )

Though every document is German it will take some time to understand everything, but I saw that the order was changed by o2 to 

Artikelübersicht

I didn't ask for unlimited with very slow internet ( 2mbit/s ). I asked for a fixed high speed 20 GB card. 

Didn't understand why did you change it? 

what to do now ? I am on hotline trying to connect since last 25 mins without success. 

Please address immediately. I DON'T WANT TO  HAVE A SIM CARD WITH EXTREMELY SLOW INTERNET SPEED ( UNLIMITED BASIC )

Waiting for your fast response. 

Best regards,

Jayanta Sanyal
 

Edit o2_Antje: Auftragsnummer entfernt

Hello @Jayanta,

sorry for my late reply. I have checked your order and noticed that it has already been cancelled meanwhile and the right contract was ordered instead.

I hope that everything is okay now. Please let us know if you have any further questions

Best regards

Giulia

Hello @o2_Giulia 

Thanks for your reply. 

I have received two envelops with two different SIM cards with 2 different order numbers. 

I wrote about this separately and waiting for a reply. 

Which one shall I activate and what to do with the other one? 

In my o2 I can see both of them asking for activation. 

Kindly advice as I need to activate the number asap. 

Best regards,

Jayanta

Hello @Jayanta,

The first one, o2 Free M is correct and waiting for activation.

The second one, o2 Free Unlimited Basic is cancelled as confirmed by email on January 31st and can not be activated. You can discard the second SIM card.

Best regards and have a nice weekend

Giulia

Hello @o2_Giulia 

Thank you for your reply. I just activated the correct SIM. after that I  received again an email from you with 5 PDFs. Surprisingly the discount of 15.00 Euro disappeared. When there was order confirmation, the discount was mentioned and I have the document. The screen shots of that document and the email of today I am attaching here. What to do now? I don't accept to pay 29,99 Euro because of your ongoing one after another mistakes. Please advice asap. 

Actual order

o2 Free M Online (2019)
31.01.2022
Vertragszusammenfassung
 Diese Vertragszusammenfassung enthält die Hauptbestandteile dieses Dienstleistungsangebots, wie es das EURecht(
1) vorschreibt.
 Sie erleichtert den Vergleich verschiedener Angebote.
 Vollständige Information über die Dienstleistung sind in anderen Dokumenten enthalten.
Dienst
Mobilfunk-Flatrate für nationale Gespräche und für SMS (außer Sonderrufnummern und Rufumleitungen); Mobilfunk-
Internetzugang mit 20 GB Inklusiv-Datenvolumen / Monat. Diese Leistungen können auch im EU-Ausland genutzt
werden, jedoch begrenzt durch die angewendeten Regelungen zur angemessenen Nutzung (EU-Fair-Use-Policy,
weitere Details unter www.o2online.de/goto/fair-use-policy).
Geschwindigkeiten des Internetdienstes und Abhilfen bei Problemen
Geschätzte maximale Datengeschwindigkeit 300 Mbit/s im Download und 50 Mbit/s im Upload und bis zu 50 MBit/s im
Download und bis zu 32 MBit/s im Upload bei Vertragsverlängerungen oder Tarifwechseln ehemaliger Kunden der EPlus
Service GmbH & Co. KG, die automatisch auf ein o2 Produkt umgestellt wurden. Nach Verbrauch des im Tarif
enthaltenen High-Speed Datenvolumens geschätzte maximale Datengeschwindigkeit 32 Kbit/s im Up- und Download.
Bei der jeweils angegebenen Datenübertragungsrate handelt es sich um die technisch mögliche
Maximalgeschwindigkeit. Die tatsächlich und durchschnittlich erreichte Geschwindigkeit kann davon abweichen und
ist u.a. abhängig vom Endgerätetyp und Netzausbaugebiet.
Im Falle einer kontinuierlichen oder regelmäßig wiederkehrenden Abweichung der Geschwindigkeit oder anderer
Dienstequalitätsparameter zwischen der tatsächlichen Leistung des Internetzugangs und der vertraglich vereinbarten
Leistung können Sie unter den Voraussetzungen des § 57 Abs. 4 Nr. 1 TKG das Recht auf Minderung und Kündigung
geltend machen.
Preise:
Monatliche Entgelte Einmalige Entgelte
o2 Free M Online 29,99 € 0,00 €
Inklusiv Datenvolumen 20 GB 0,00 € 0,00 €
15 EUR Rabatt auf die Grundgebühr* -15,00 €
Einmaliger Anschlußpreis 0,00 € 39,99 €
Anschlusspreisbefreiung (bis zum 28.02.2022) -39,99 €
Gesamtpreis 14,99 € 0,00 €
Preise inkl. MwSt.
Weitere Informationen zu Preisen und Bedingungen für Rabatte befinden sich in der gesondert übermittelten Preisliste.
* 15 EUR Rabatt auf die Grundgebühr Vorteil gilt nur wenn und solange der Kunde über einen zusätzlichen, berechtigenden o2 Vertrag verfügt,
der unter demselben Rechnungskonto geführt wird.
Laufzeit, Verlängerung und Kündigung
Der Vertrag hat eine Mindestlaufzeit von 24 Monaten und kann mit einer Frist von 1 Monat zum Ende der
Mindestlaufzeit gekündigt werden. Wird der Vertrag nicht zum Ablauf der Mindestlaufzeit gekündigt, verlängert er sich
auf unbestimmte Zeit und kann jederzeit mit einer Frist von 1 Monat gekündigt werden.

Todays Email…………..

Edit o2_Lars: Please never post any personal information like for example mobile phone numbers in a public forum.

Hello @Jayanta,

the important part is the following: “Falls Sie einen Kombi-Vorteil gebucht haben, befindet sich dieser derzeit noch in Prüfung. Sie bekommen eine weitere E-Mail sobald der Kombi-Vorteil für Sie aktiviert wurde.”

Which simply means that the Kombivorteil, i.e. the revate of 50% on the base fee will be activated as soon as an active contract that acts as the rebate enabler is detected and the oredered contract is activated. Thi is a normal process that happens as soon as you order any contract that has a rebate that is based on an existing contract :-)

Regards,

Lars

Hello @o2_Lars 

Thank you for the explanation and the solution. 

Have a nice weekend!

Kind regards,

Jayanta

Dear @Jayanta ,

you're welcome. If you have any further questions or problems, please feel free to contact us again.

Kind regards,

Andrea