English O₂ Community: Mobile

I top up 15 Euros but the balance reflected is only 7.,52 Euro and the tariff was also not activated. How will I go about this?  Thank you very much for your assistance.   Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Hello, I have been sent 2 new contracts from O2 Online without any consent or information, both at once.why is this happening and how can I get rid of this? Thanks for the support.Edit by o2_Steffen: Beitrag verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile 02.05.2024/18:45

I recently lost my mobile phone and the sim card. I would like to get a replacement sim card with the same phone number, Can I order it online? or what should I do? Edit o2_Sven 02.05.2024/14:47: Moved thread from o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

Hello!At the end of March I cancelled my Mobile and MyHome numbers, I got the confirmation E-Mail that both are going to be cancelled on 25.04.2024.Today I got the e-mail that there will be payment for the mobile number for month April, which I thought was cancelled.Is this going to be the last one or the contract isn’t cancelled like it is said in my confirmation?

Hi O2 community! I need your help regarding what I considered excessive data charge.I went to Beijing and stayed there from April 12 to April 15, 2024. During my stay, I only used O2 roaming services for a very short while since I have another data roaming and wifi services. However, on my billing period which falls on April 25, 2024, the charge is exorbitantly expensive that it does not make any sense at all: EUR 1399.03.I had a few SMS from O2 (80115) during my landing in Beijing, but I don’t speak German, so I don’t really understand what was demanded of me. Since at some point, O2 decided to block my number until now (I am still abroad, now in Indonesia) and will only go back to Germany next month, I would like to know if there is any way to have O2 consider my case and remove this ridiculous amount of charge.No matter how you think about it, almost EUR 1400 for less than 4 days stay, and not even using the O2 roaming data does not make any sense.Kind

Hello! I moved to another country and I don’t need to renew my German contract in June, how can I cancel it?  Edit o2_Ines: Moved from Testberichte to English o2 Community: Mobile

Good day! I have ordered a SIM for my daughter and while ordering, I entered the correct Date of Birth but when I activated the SIM and entered the DOB, it said wrong. My daughter is under 18 years old. Please help. Thanks!

I accidentaly activated tarif and canceled it immediately, will I still lose money because of that? I just need it cancelededit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Hello to the English community!Since more and more accounts are being hacked and identity theft is being committed, I thought I'd list what you can do about it.This usually happens through phishing text messages that pretend to be O₂ and, as an example, the text message says: “Your phone number will be deactivated” and you should enter your data via a link to prevent this. And then it's already happened and they have your data. Please be careful when you enter your data and check beforehand whether it is the right page where you are entering it.If you are affected, please be sure to open a separate post so that your request is not lost.To-do list for hacked accountsPlease take screenshots of all unwanted changes in your account Change the password

Hello, my customer number is XXXXXX. Unfortunately, I received pishing sms about the sim card expiry and clicked the related link. My account had been hacked. I realized it when my final bill debited from my bank account which so much higher for €403.57. I normally have a contract and paying €23.49 monthly. I checked the bill details and realized too many purchase from Sony Network Entertainment/WEB-Games&Quiz + O2 my Data unlimited. These are bought by the hacker. I found XXXXXXX mail address in my contact details which is not belong to me for sure. I changed this information and changed my login password. I fulfilled a form Information „Identitätsmissbrauch“ and sent it via post to Telefónica Germany GmbH & Co. OHG Identitätsmissbrauch. This amount unfairly debited from my account and kindly request from your help and I want a refund. I have not been infor

Hi, today i receive my sim, but I dont like it. Is it possible for me to change the number? or buy a desired one?

Hello! How do I use the balance I already have on my account to add to my data on my pre-paid plan? I have like a €30+ balance and very little data so want to use that amount to add data. 

Hello, I know this question is asked million of times, but there is confusion, I am currently a O2 prepaid user, my contract with new provider is going to start on 29th april (Monday), I want to know how to request opt to release my number, we can not do from mobile app, also please if anyone can provide english hotline for o2 prepaid user, I have emailed them regarding this topic but it’s been a week, I did not hear from them. edit o2_Solveig 26.04.2024, 20:38 Uhr verschoben von Austausch rund um die Community → English o2 Community : Mobile 

So I bought this SIM card at the O2 shop (Fackelstraße, Kaiserslautern). I asked for a prepaid sim card, the lady explained the available tariffs and suggested the “Mobile Unlimited Smart” and I accepted since it made the most sense out of all the available tariffs.But I was thinking this is a prepaid sim card, the clerk didn’t tell me this is a 24 months contract!! (I don’t speak nor read German).That contract costs 40$!! I took it thinking I can just downgrade or cancel at any time (I needed it just for one month because the internet in my current room is very bad). I went back to the O2 shop and told them about the fact. They didn’t want to cancel it at first, I persisted on that they didn’t inform me that this is a 24 months contract and that I clearly asked for a prepaid SIM card. After some back and forth, they told me I have to mail O2 with a letter explaining my case, then O2 (the company) will send us (the shop) a request for deacti

Hello, I found my name and birth date incorrect , how can I fix that 

Hello Everyone!My existing contract, Mobile Boost L, is expiring on 19.05 (already applied for termination). On 05.04, I ordered a new mobile phone with a new contract “o2 Doppelkartenaktion: 2x Mobile Unlimited on Demand” from Mediamarkt.The deal is “59,98€ anstatt 119.98€ Gesamtpreis für beide Tarife” and there is no condition or term mentioning the necessity for an existing contract. It’s still available on the web page:Samsung Galaxy S24 Ultra mit Vertrag | MediaMarkt TarifweltToday, I have received an e-mail informing me that I will lose my Kombi-Vorteil of 50% due to my older contract being terminated.I immediately started a chat with O2 and the agent told me due to my main contract being

Why my last Bill is so expensive  Edit o2_Sven 25.04.2024/11:54: Moved topic from Mobilfunk zu Hause to English o2 Community: Mobile

I have logged in into my account, but now everytime that I click on Zur Mein O2-Startseite I get 301 redirected to https://hilfe.o2online.de/This makes it impossible to manage my account.  

Ich habe o2 unlimited prepaid max. Switzerland is not included in roaming? How can I find the offers related to Switzerland? Thanks!17.04.2024 o2_Katja: verschoben aus Mobilfunkvertrag

I applied a prepaid card. But I found my birthday  was registered wrong when I activated it. My birthday is August 4th, but registered is April 8th, month and day are opposite. Whether it will make me can not accomplish the identitu verification in the post office. If it is true, how to change my personal information? edit o2_Solveig 13.07.2023, 16,34 Uhr moved from o2 SIM-Karte → Englisch o2 Community: Mobile 

Hey,What to do if my Bank account did not have enough funds on the day of debit? Edit o2_Sven 24.04.2024/15:43: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

i want to know how i can refund my unused sim , i dont have any email so that i can contact with o2 office.Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

I received jbl xtreme 3 with samsung s22 ultra last November. I have now problem with it because it won't charge any more. I visited O2 shop and they told me that i should contact  Samsung. Please guide me, someone. Thanks

Hello.  I have a mobile phone contract with TKS easyMobile (TKS1).  I plan to cancel my TKS contract and subscribe to O2 prepaid.  I would like to transfer my phone number as well.  When I access the O2 website to order a Pre-Paid SIM card, there is a section to create an order to port my number to O2.  However, I do not see TKS (or TKS1) as an option.  Is it possible to do this online or must I submit a written form?  Thank you.

Since my number began porting from telekom, I can’t mae or receive phone calls. This is supposed to continue until April 23 which is almost 2 weeks of no service.Seit meine Nummer von der Telekom portiert wurde, kann ich keine Anrufe tätigen oder empfangen. Dies soll bis zum 23. April so bleiben, was fast zwei Wochen ohne Service bedeutet.Edit o2_Cora 22.04.24: Post moved from → O₂ Mobilfunk: Vertrag & Tarife