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Accidentally activated my o2 prepaid data pack! Please help!

vor 5 Jahren
Dez. 30, 2020 9:48 AM UTC
10 Antworten
311 Aufrufe

Vishal Malode
Besucher:in

Dear Community,

I've mistakenly activated the product "o2 my Prepaid Data Pack L" today morning which costs 9.99 euros, which I don't want to use. The reason behind activating it was when I charged 15euros to my prepaid credit to reactivate the "o2 my prepaid S", the status of the pack was 'waiting for the credit charge (in German)'. I thought I have to cancel it and repurchase it to use it immediately. After I terminated the product, I found out that the credit I had was already 9.99 euros lower than before. I assume that the datapack was activated again automatically right after I've topped up my credit, but the status wasn't updated. Is there a way I can restore?

Thank you so much for your help.

Lösung von o2_Tobias

Hi @Vishal Malode,

welcome to our English Community. :blush:

Please note not to open different threads for the same topic. Therefore, you now find all your threads here.

According to your wish, I have just deactivated the data-package “o2 my Prepaid Data Pack L”. Your tariff includes now only “o2 my Prepaid S”.

As you have a withdrawal period of 14 days, you just received the charged amount for the package “o2 my Prepaid Data Pack L” back again.

I hope you are fine with this solution.

If you have any further questions, do not hesitate to come back to our English Community.

By the way, if you like just feel free to look arround in our o2 Community. We have here some good suggestions for you:

(unfortunately only in German)

Loving greetings,

Tobias

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Vishal Malode
Autor
Besucher:in
vor 5 Jahren
Dez. 30, 2020 9:55 AM UTC

I just want to deactivate "o2 my Prepaid Data Pack L" which i don't use and carry on next month to activate "o2 my Prepaid S"

"o2 my Prepaid S" is sufficient for me

Accidentally due to language translation i placed "o2 my Prepaid Data Pack L" can you please help me to resolve

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Vishal Malode
Autor
Besucher:in
vor 5 Jahren
Dez. 30, 2020 10:17 AM UTC

Hello @o2_Tobias,

My plan: "o2 my Prepaid S"

Similar problem had low credits hence topped up, accidentally activated "o2 my Prepaid Data Pack L" as it was showing 9.99Euros

I just want to deactivate "o2 my Prepaid Data Pack L" which i don't use and carry on next month to activate "o2 my Prepaid S"

Is there any way that I can have either my credit back since I haven't use any data yet?

Thank you for your help in advance.

edit o2_Tobias: moved from Accidentally terminated my o2 prepaid data pack! Please help! to this thread

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o2_Tobias
Lösung
vor 5 Jahren
Jan. 7, 2021 10:38 AM UTC

Hi @Vishal Malode,

welcome to our English Community. :blush:

Please note not to open different threads for the same topic. Therefore, you now find all your threads here.

According to your wish, I have just deactivated the data-package “o2 my Prepaid Data Pack L”. Your tariff includes now only “o2 my Prepaid S”.

As you have a withdrawal period of 14 days, you just received the charged amount for the package “o2 my Prepaid Data Pack L” back again.

I hope you are fine with this solution.

If you have any further questions, do not hesitate to come back to our English Community.

By the way, if you like just feel free to look arround in our o2 Community. We have here some good suggestions for you:

(unfortunately only in German)

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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Vishal Malode
Autor
Besucher:in
vor 5 Jahren
Jan. 7, 2021 5:57 PM UTC

Hello @o2_Tobias,

Thanks for resolving the problem...(:

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+41

o2_Kurt
Moderator
vor 5 Jahren
Jan. 16, 2021 11:55 AM UTC

Hi @Vishal Malode ,

you´re welcome!

Have a nice Weekend :hugging:

Viele Grüße,
Kurt

Signatur :)

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Bismi
Besucher:in
vor 3 Jahren
Feb. 15, 2023 9:53 PM UTC

Hallo O2 community,

Ich habe versehentlich mein O2 L 9.99 Datenpaket aktiviert. Ich möchte dieses Datenpaket nicht. Ich möchte es deaktivieren. Bitte helfen Sie mir. Bitte deaktivieren Sie es.

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Bismi
Besucher:in
vor 3 Jahren
Feb. 15, 2023 9:55 PM UTC

Hallo O2 community,

Ich habe versehentlich mein O2 L 9.99 Datenpaket aktiviert. Ich möchte dieses Datenpaket nicht. Ich möchte es deaktivieren. Bitte helfen Sie mir. Bitte deaktivieren Sie es.Und kann ich eine Rückerstattung bekommen.