Hello, I have been trying to activate my SIM card for some time now.

At the beginning I had the option for Online verification, but my name was not correctly spelled and I had to try again. After a couple of tries, the online option disappeared and there was only the PostIdent option. I also tried that option, I printed the PostIdent paper, but I am from Ecuador and my country was not accepted for the verification at the Post office. Now, I try again to do the identity verification and the following message appears:

“Fehler bei der Identifizierung

Momentan steht leider die Identifizierung nicht zur Verfügung. Versuchen Sie es bitte später erneut.”

I tried again and again, and nothing changes. So, I want to know. What should I do to identify myself and have my SIM card activated?

Thank you for your help.