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my number is not registered on the network

  • 21. Januar 2023
  • 1 Antwort
  • 191 Aufrufe
Aparajith
Neuling

Hello,

i recently tried topping up my O2 prepaid with 10€ and it seemed to have topped up properly and automatically chosen plan S for 9.99€ but then I am unable to see my plan details and I am unable to use my SIM card.  when I call hotline they say my number is „gekündigt“ and they cannot do anything about it and I have to buy a new prepaid plan. I do not want to lose this number. I was using o2 in November 2022 with the same plan by recharging it. It was working fine then. I cannot now use the 10€ that I topped up and it’s Plan as well as it shows my current plan as o2 loop. Any help would be greatly appreciated.

thanks.

best regards 

Aparajith

Lösung von o2_Matea

Hey @Aparajith ,
glad you found us and welcome 😊
I’m happy to help. So I just checked out your account. 
Your Sim card has been deactivated because it has been inactve and has not been topped up for a long time.
Prepaid customers, are informed via sms, a month beforehand about the deactivation of their sim card .
Please follow the link if you are interested in, Call number transfer o2 Prepaid | O₂ Community (o2online.de) and in
case you need a withdrawal of funds➡prepaid-guthabenauszahlung (o2online.de)
If you have further questions, do not hesitate to ask😀
Beast regrds, Matea

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o2_Matea
  • o2_MateaTeam
  • Team
  • 24. Januar 2023

Hey @Aparajith ,
glad you found us and welcome 😊
I’m happy to help. So I just checked out your account. 
Your Sim card has been deactivated because it has been inactve and has not been topped up for a long time.
Prepaid customers, are informed via sms, a month beforehand about the deactivation of their sim card .
Please follow the link if you are interested in, Call number transfer o2 Prepaid | O₂ Community (o2online.de) and in
case you need a withdrawal of funds➡prepaid-guthabenauszahlung (o2online.de)
If you have further questions, do not hesitate to ask😀
Beast regrds, Matea

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