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Need to cancel my O2 TV Fees from my Contract

  • Nov. 24, 2020 6:48 AM UTC
  • 5 Antworten
  • 426 Aufrufe
Besucher:in

I have taken O2 connection one Year before, Initially 6 months i am not charged for o2 TV. Recently i saw my bill 4.99 Euro charged for O2 TV subscription. I dont know this service, I never used this, I want to canel this service. Please help how to do that. 

 

edit o2_Vivian: Mobilfunkvertrag → o2 english community: mobile

 

Lösung von o2_Manga

Hallo @DineshGermany 

 

as I can see you already found the sub-item to cancel the package. It will be canceled by tomorrow.


Greetings

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5 Antworten

o2_Andrea
  • o2_AndreaTeam
  • Team
  • Nov. 30, 2020 2:34 PM UTC

Dear @DineshGermany ,

 

It's good to have you back in touch with us. :rosette:
You can cancel your o2 TV option yourself under My o2. Do you have a monthly cancellation or a two-year contract?

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
Besucher:in
  • DineshGermany
  • Autor
  • Besucher:in
  • Nov. 30, 2020 2:38 PM UTC

I didn’t find my option to do that. I have 2 years contract first 6 months I don’t get this bill, 7th month started but I failed to cancel this, I never used this service. is it any option get refund for non usuage if not Atleast need to cancel it from next month .

o2_Manga
  • o2_MangaModeratorin
  • Lösung
  • Dez. 7, 2020 1:57 PM UTC

Hallo @DineshGermany 

 

as I can see you already found the sub-item to cancel the package. It will be canceled by tomorrow.


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
Besucher:in

Ich bei Paket von M Postpaid. Ich würde o2-Fernseher nicht verwenden, aber mir wurde für diesen Monat + 4,99 in Rechnung gestellt. Ich möchte es stornieren

o2_Sven
  • o2_SvenModerator
  • Moderator
  • Jan. 24, 2023 10:03 AM UTC

Hello @Mugesh vaikundamani ,

welcome to the o2 Community 💙.

The o2 TV package has been a part of your contract since the start at the end of last year, it was clearly stated on the documents that you received for it and you agreed to this. The package itself has a duration of 24 months, we can enter your wish for the deactivation of the package, but that would be at the end of its runtime in November of 2024.

 

Kind regards, Sven

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