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Need to cancel my O2 TV Fees from my Contract


I have taken O2 connection one Year before, Initially 6 months i am not charged for o2 TV. Recently i saw my bill 4.99 Euro charged for O2 TV subscription. I dont know this service, I never used this, I want to canel this service. Please help how to do that. 

 

edit o2_Vivian: Mobilfunkvertrag → o2 english community: mobile

 

Lösung von o2_Manga

Hallo @DineshGermany 

 

as I can see you already found the sub-item to cancel the package. It will be canceled by tomorrow.


Greetings

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5 Antworten

o2_Andrea
  • Team
  • 26467 Antworten
  • 30. November 2020

Dear @DineshGermany ,

 

It's good to have you back in touch with us. :rosette:
You can cancel your o2 TV option yourself under My o2. Do you have a monthly cancellation or a two-year contract?

 

Kind regards,

Andrea


  • Autor
  • Neuling
  • 8 Antworten
  • 30. November 2020

I didn’t find my option to do that. I have 2 years contract first 6 months I don’t get this bill, 7th month started but I failed to cancel this, I never used this service. is it any option get refund for non usuage if not Atleast need to cancel it from next month .


o2_Manga
  • 11675 Antworten
  • Lösung
  • 7. Dezember 2020

Hallo @DineshGermany 

 

as I can see you already found the sub-item to cancel the package. It will be canceled by tomorrow.


Greetings


Ich bei Paket von M Postpaid. Ich würde o2-Fernseher nicht verwenden, aber mir wurde für diesen Monat + 4,99 in Rechnung gestellt. Ich möchte es stornieren


o2_Sven
  • Moderator
  • 15517 Antworten
  • 24. Januar 2023

Hello @Mugesh vaikundamani ,

welcome to the o2 Community 💙.

The o2 TV package has been a part of your contract since the start at the end of last year, it was clearly stated on the documents that you received for it and you agreed to this. The package itself has a duration of 24 months, we can enter your wish for the deactivation of the package, but that would be at the end of its runtime in November of 2024.

 

Kind regards, Sven


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