Contract Cancellation

Hello,

 I am Surbhi. I got my contract this year. I want to cancel my contract because I am a student and now I am nit able to afford the bill. Please help me out with this. I cannot afford so much every month.

please help

Hello @Surbhi, 

welcome to the o2 community and thank you for your contribution. 😊
Do you have a fixed-term contract of 24 months? If so, then unfortunately there is no way to terminate the contract prematurely. You can submit the cancellation now, but it will only take effect at the end of the contractually agreed term. Or do you possibly have a monthly terminable contract (flex contract)?

Kind regards
Jessi 

Hello Jessica,

Thanks for the reply . I will have to check about the contract.

 The problem is I was overcharged in the month of august even though I wasn’t in the country. I had turned off this number while I was away.

also, its more like I am being overcharged for the internet. After 20gb I am overcharged.

please give a solution for this.

Thanks,

Surbhi

Hello @Surbhi, 

in order to find a solution for this you would first have to describe to us what exactly is wrong.
What do you think was incorrectly calculated?
Please tell us the items on your invoice.
And when you were abroad, where were you exactly (in which country)? And what do you mean you turned off the number at the time? Did you have the mobile data deactivated at the time or what can I imagine by that?

Kind regards
Jessi 😊

Hello Jessi,

sorry for such a delayed reply, I wasn’t keeping well.

I was in India from August-October, and then also I was charged more than my basic postpaid fees, even though I had turned this number off while in India.

Also, some volders company is asking for money as I was looking for ways to end the postpaid contract, but I did not go forward with them.

 I have been getting emails to pay an amount of 60 euros. I do not understand how they are related to O2, kindly clarify.

also I did get a call from a man saying your contract will be cancelled from tomorrow (this was a month and a half back). I did not respond as I wasn’t well.

please help me regarding this. I am a student, why am I being charged unnecessarily that too with such an amount. And why am I supposed to pay this amount within 7days now.

thanks 

Surbhi

This is what I have received in the email

Last reminder.

Karl-Heinrich-Ulrichs-Str. 1

10787 Berlin

Claim of the company volders GmbH c/o Mindspace of 07.11.2022 from service contract (o2)

Dear Sir or Madam,

Despite warnings, you have neither with payment nor with further installment payment on the outstanding claim i. H. v. 60.36 EUR reacts.

We will initiate an account attachment after titulation if you do not pay within 7 days or contact us.

Best regards

Creditreform Berlin Brandenburg Wolfram GmbH & Co. KG

I. V. Uwe Püschel

Head of Receivables Management

Hello @Surbhi,

I don’t see that this has something to do with us. Please contact volders GmbH to clarify this payment.

During your stay abroad, EUR 3.55 was charged for data usage outside the EU in August. Is that what you're complaining about?

One of your contracts with us (phone number ending with -37) is cancelled by the end of the contract 09.06.2024. The other one is not cancelled.

Please let us know, how we can help you.

Best regards

Giulia

Hello Giulia,

did you recieve any letter from the volders company to terminate my contract with you?

as they are asking for the payment because they say they have sent you the letter to terminate my contract with you. That’s what they want me to pay for.

please do clarify this to me.

thanks

Surbhi

Hello @Surbhi,

we have only received your cancellation with your data on it. It is not clear whether it was sent to us by a third party.

Best regards

Giulia

Hello Giulia,

XXXXXXXXX

…...
    Forderung der Firma volders GmbH c/o Mindspace vom 07.11.2022 aus Dienstleistungsvertrag (o2)
Sehr geehrte Damen und Herren,
Sie haben volders beauftragt, ein Kündigungsschreiben an O2 zu senden. Ob Sie die Kündigung im Nachhinein storniert haben, ist nicht relevant.
Volders hat den Brief verschickt uns hat somit die Leistung erbracht.
Bitte zahlen Sie die Forderung von 60,37 Euro bis zum 31.01.23.
in English:
You have instructed volders to send a termination letter to O2. It is not relevant whether you canceled the termination afterwards.
  Volders sent the letter and thus provided the service. Please pay the claim of 60.37 euros by 01/31/23.
Mit freundlichen Grüßen
Creditreform Berlin Brandenburg
  Wolfram GmbH & Co. KG
i. V. XXXXXXXX
Leiter Forderungsmanagement

this is the letter I received.

thanks

Surbhi

o2_Giulia, 17.01.2023, 19:29: personal data deleted

Hello @Surbhi,

please don’t post any personal data as this is a public community.

This claim has nothing to do with us, unfortunately you have to clarify it directly with this company. I'm sorry but I can't help you in this case.

Best regards

Giulia

Ok

Thank you 

@Surbhi You're very welcome. We hope you can sort the whole thing out with Volders. 

Kind regards Matze