Hello, I have been trying for a week to install an esim on my Iphone 13. I'm pretty much on my own, as the phone assistance redirects me to the store, and the store in my area send me away everyday with a different excuse (once the system down; once it's impossibile to install an esim from a store; once the colleague that does that on that day is not in; once going 40 minutes before closing is too late to install an esim). Therefore, I have only internet to look for solutions. I have a multicard, the first sim is gone, because after the first attempt I deleted the esim and the physical sim is not working anymore. The second physical sim is working, but I'm not going to mess with that otherwise I will lose my only access to message codes. I tried ordering new replacement esims on the website with the qr code, but the installation never works. My esim profile now shows sim 1 and sim 4 (sim 2 is the physical sim I have with me and sim 3 is nowhere to be found). I have read that my solution is deleting my esim profile completely and start from scratch. Can someone confirm? How do I do that? And also, after I finally scan the qr code I still have to activate the esim on the website, how do I do that?
Edit o2_Sven 24.01.2023/13:57: Verschoben von o2 SIM-Karte: Bestellung&Aktivierung nach English o2 Community: Mobile
Lösung von o2_Sven
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