Skip to main content
Warum O2 Service
Gelöst

Accidentally activated my o2 prepaid data pack! Please help!

V
Neuling

Dear Community,

I've mistakenly activated the product "o2 my Prepaid Data Pack L" today morning which costs 9.99 euros, which I don't want to use. The reason behind activating it was when I charged 15euros to my prepaid credit to reactivate the "o2 my prepaid S", the status of the pack was 'waiting for the credit charge (in German)'. I thought I have to cancel it and repurchase it to use it immediately. After I terminated the product, I found out that the credit I had was already 9.99 euros lower than before. I assume that the datapack was activated again automatically right after I've topped up my credit, but the status wasn't updated. Is there a way I can restore?

Thank you so much for your help.
 

Lösung von o2_Tobias

Hi @Vishal Malode, 

 

welcome to our English Community. :blush:  

 

Please note not to open different threads for the same topic. Therefore, you now find all your threads here. 

 

According to your wish, I have just deactivated the data-package “o2 my Prepaid Data Pack L”. Your tariff includes now only “o2 my Prepaid S”. 

 

As you have a withdrawal period of 14 days, you just received the charged amount for the package “o2 my Prepaid Data Pack L” back again. 

 

I hope you are fine with this solution. 

 

If you have any further questions, do not hesitate to come back to our English Community. 

 

By the way, if you like just feel free to look arround in our o2 Community. We have here some good suggestions for you: 

(unfortunately only in German)

 

Loving greetings,

Tobias

Zur Antwort springen
War das hilfreich für dich?

10 Antworten

V
Neuling
  • Vishal Malode
  • Autor
  • Neuling
  • 3 Antworten
  • 30. Dezember 2020

I just want to deactivate "o2 my Prepaid Data Pack L" which i don't use and carry on next month to activate "o2 my Prepaid S" 

"o2 my Prepaid S" is sufficient for me

Accidentally due to language translation i placed "o2 my Prepaid Data Pack L" can you please help me to resolve

V
Neuling
  • Vishal Malode
  • Autor
  • Neuling
  • 3 Antworten
  • 30. Dezember 2020

Hello @o2_Tobias,

My plan: "o2 my Prepaid S"

Similar problem had low credits hence topped up, accidentally activated "o2 my Prepaid Data Pack L" as it was showing 9.99Euros

I just want to deactivate "o2 my Prepaid Data Pack L" which i don't use and carry on next month to activate "o2 my Prepaid S" 

Is there any way that I can have either my credit back since I haven't use any data yet?

Thank you for your help in advance.

 

edit o2_Tobias: moved from Accidentally terminated my o2 prepaid data pack! Please help! to this thread

 

o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • Lösung
  • 7. Januar 2021

Hi @Vishal Malode, 

 

welcome to our English Community. :blush:  

 

Please note not to open different threads for the same topic. Therefore, you now find all your threads here. 

 

According to your wish, I have just deactivated the data-package “o2 my Prepaid Data Pack L”. Your tariff includes now only “o2 my Prepaid S”. 

 

As you have a withdrawal period of 14 days, you just received the charged amount for the package “o2 my Prepaid Data Pack L” back again. 

 

I hope you are fine with this solution. 

 

If you have any further questions, do not hesitate to come back to our English Community. 

 

By the way, if you like just feel free to look arround in our o2 Community. We have here some good suggestions for you: 

(unfortunately only in German)

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
V
Neuling

Hello @o2_Tobias,

Thanks for resolving the problem...(:

o2_Kurt
Einer Person gefällt das
  • o2_Kurt
    o2_Kurt
o2_Kurt
  • o2_KurtModerator
  • Moderator
  • 18572 Antworten
  • 16. Januar 2021

Hi @Vishal Malode ,

 

you´re welcome!

Have a nice Weekend :hugging:

 

Viele Grüße,
Kurt

Signatur :)
B
Neuling
  • Bismi
  • Neuling
  • 5 Antworten
  • 15. Februar 2023

Hallo O2 community,

Ich habe versehentlich mein O2 L 9.99 Datenpaket aktiviert. Ich möchte dieses Datenpaket nicht. Ich möchte es deaktivieren. Bitte helfen Sie mir. Bitte deaktivieren Sie es.

B
Neuling
  • Bismi
  • Neuling
  • 5 Antworten
  • 15. Februar 2023

Hallo O2 community,

 

Ich habe versehentlich mein O2 L 9.99 Datenpaket aktiviert. Ich möchte dieses Datenpaket nicht. Ich möchte es deaktivieren. Bitte helfen Sie mir. Bitte deaktivieren Sie es.Und kann ich eine Rückerstattung bekommen.

 

 

o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • 16. Februar 2023

Hallo @Bismi ,

das Paket hast du ja schon selber direkt deaktiviert wie ich sehe, ich habe dir jetzt die Kosten für die Buchung erstattet.

 

Schöne Grüße, Sven

Der Wochenrückblick - https://g.o2.de/wcr
B
Neuling
  • Bismi
  • Neuling
  • 5 Antworten
  • 16. Februar 2023
o2_Sven schrieb:

Hallo @Bismi ,

das Paket hast du ja schon selber direkt deaktiviert wie ich sehe, ich habe dir jetzt die Kosten für die Buchung erstattet.

 

Schöne Grüße, Sven

Vielen Dank 😊

o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • 17. Februar 2023

Bei so einem Versehen sind wir immer gerne zur Stelle.

 

Schöne Grüße, Sven

Der Wochenrückblick - https://g.o2.de/wcr

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica