problem: SIM Card does not work completely

Hi.

Maybe you can tell us right here what’s wrong exactly. Maybe someone can help … and a moderator can see what's going on.

I want to either use the service fully or give up a non-working SIM card, but they just make me wait 2 weeks. This shouldn't last forever.

I signed the contract at the O2 branch in Cologne. I bought two cards for myself and another person. My sim card works fine. The second sim card is used in the city of Udem. I just can't get a network in my apartment. If you move 100-200 meters away from the house - the network appears again. 

Generelle Netzabdeckung an diesem Standort

•  

• Telefonie & Handy-Surfen

  GSM (2G/G/E/O)

  im Freien: Sehr gut
  in Gebäuden: Sehr gut

• Telefonie (VoLTE) & Highspeed-Internet

  LTE (4G/L)

  im Freien: Sehr gut
  in Gebäuden: Eingeschränkt

• Modernstes Highspeed-Internet

  5G

  im Freien: Nicht verfügbar
  in Gebäuden: Nicht verfügbar

@Lookoil not really, for using the internet you need a 4G or 5G Network Connection. 5G is at your adress not available and 4G with limitations. 
How is the connection outside your flat/house? It should be better than indoor, or? 

kindly regards
Michael

Hi @Lookoil ,
thanks for your respond. 😊

The challenge is that there is limited indoor coverage at your address. This means that the supply in the building/your apartment may be disrupted. This can be due to many reasons, such as the structural fabric. 

Unfortunately, the reality is that there is little we can do in these cases. What kind of cell phone do you use? Does it work better in some places in the apartment than others? Have you tried it once in window proximity? 

Regards
Michael

@Lookoil 
another solution could be using the card in another smartphone if possible. 

When and where exactly have you signed the contract?

regards 
Michael

@Lookoil ,

I am very sorry that you cannot use the contract at your address as you would like to. 
From a purely technical point of view, there is no fault with the network

@Triskilia @TeufelEnergy  and @Sandroschubert  do you have any other ideas on how we can support Lookoil? 

BEST REGARDS
Michael

I got it, thank you for your help, I will try to give up one of the sim cards. I hope that won't be a problem. I will be happy to keep the second one and use it, since it works at a different address.

According to the contract, I have to receive the service, and in return I have to pay the money steadily. I pay the money, but unfortunately I don't get the service. So I hope that O2 will make an exception for my situation. I would hate to be the scandalous customer who goes to a lawyer because of a minor issue.

I just want a service for the money I pay. I don't care how O2 implements it. I want to use the Internet and calls in the apartment, as well as outside the apartment. If they can get me free internet at home without any additional costs on my part, it might be a worthy alternative.

I have been steadily fulfilling my part of the contract. I am contractually obligated to receive the service, but it is not being provided by O2. I hope there is no problem. I have written to the address I was given at the O2 office. I will await a response.