English O₂ Community: Broadband & Landline

SOMEONE HELP ME I CANT LOGIN TO MY O2 APP 

Hello, I moved to a new apartment and I ordered an O2 cable internet online from O2 website. it was supposed to be activated on April 29, 2024. But I can't connect to the internet yet. I tried calling to English hotline but unfortunately O2 activation department is in German. Can you please book a technician appointment for me ? 

is there any other way to order a 5G router? AFTER 3 MONTHS USING THE 5G SIM CARD 

Hi Team,I am moving to another place and there is already wifi available, now I have to transfer my recent O2 connection to a girl who lives under my floor. So, how can I transfer the connection as well the contract on her name and what are the charges? Need help urgently.Thanks Edit o2_Sven 27.04.2024/12:16: Moved thread from Austausch rund um die o2 Community to English o2 Community: Broadband

Hi, I ordered a Wi-Fi connection, I received all the required hardware and installed it. But my activation date is given on 3rd May 2024.I can’t wait any more longer it is a little urgent. Is there a way I can move this date forward? o2_Giulia, 25.04.2024, 19:57: verschoben von Mobilfunk zu Hause & HomeSpot zu English O₂ Community: Broadband & Landline

I have a question. My landlord told me that only Telekom has the keys for connection room and I have my appointment for Tuesday 30th April. I would like to know how to let know to costume service about this problem. Otherwise my connection will not work.

Hi,I made a new contract for Fritz!Box 6660 Cable to be activated on 18.07.2022. However, the box arrived a few weeks after the activation date (who does this!😫). Even though I got an email that the activation was successful (in the absence of the router😒), after the setup, nothing seems to work (no internet connection). The ‘power on’ light keeps blinking without end. I have called Support several times, both in English and German, yet nothing seems to work. No email address to reach them. What kind of service is this?😌I’m tempted to terminate the contract, so that I don’t pay for what I didn’t use, unless I get some help from the community. Please help as quickly as possible. ThanksEdit o2_Larissa 31.07.2022/ 14:23: moved from Router, Software, Internet & Telefonie 

The number of caller is not displayed despite CLIP being activated in Fritzbox. And Telephone number transmission is also shown active in Mein O2 account.Edit o2_Cora 08.04.24: Post moved from → DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie

Hello, I am using O2 HomeBox 6642. Yesterday I have tried to change password after that wifi is not visible in the network, but all the lights are  blue ( WLAN, DSL, INTERNET, TELEFON ) and I have tried reset options too.Kindly get back to if anyone face similar issue. Thanks in advanceEdit o2_Bianca 12.04. 11:01Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community mobile

I paid the bill manually today IBAN: DE16 7002 0270 0005 7131 53Bank: HypoVereinsbank AG Munichand put my customer number in the reference. When will I get a confirmation and when the payment will reflect on my O2 app?Customer number: ********Invoice number

HelloI have O2 My Home M with 100Mbps Downlink and 40Mbps Uplink. When my connection was activated a week ago, it was working fine with 100Mbps Downlink. But recently I received only 40Mpbs DL. There is no issue with Uplink speed. I raised complained but closed without any resolution. I even restarted my PPPOE session but with no change. Please find screenshot below  

Dear Sir/Madam,A couple of days ago, I tried to extend my current DSL landline contract and upgrade to a better DSL speed connection. I run the whole process through O2 call center service and to my completely disappointment and surprise, one of your colleagues activated a whole new second DSL contract and did not upgrade my existing o2 DSL plan. The whole procedure was totally frustrating and after many telephone attempts with different O2 service agents, it was finally required from my side to send a scanned document form to cancel the second DSL contract as I was receiving automatic O2 text messages that there was a problem with my upgrade contract request. I ended up having two DSL contracts at the same home address for no reason. I lost many hours of my personal time trying to resolve what exactly happened and at the end my initial request for my landline contract extension and upgrade to a better DSL speed was never completed.Therefore and for the above stated re

I had two technicians visit today from Telekom to setup my DSL cable in the apartment. After the setup they verified and showed that DSL is working on their device. After the appointment I connected my Fritzbox and using the provided username and login tried to sign in but as the DSL connection was present and green. While the internet did not connect. I double checked with the hotline and the provided username and email were the same. Still there is no connection.  I tried reset my router and disconnect/connect dsl cable again also with the O2 my service App. Still the same issue exists. I get the following message after verification that username and password are correct Internetverbindung prüfenDie Prüfung der Internetverbindung ist fehlgeschlagen. Der Internetanbieter antwortet nicht auf PPPoE-Pakete. Wiederholen Sie den Test zu einem späteren Zeitpunkt How much more do I need to wait? The free sim card will expire in 6 days and I

HiI recently requested to change my Cable Internet to DSL but it brings No Internet and chaos. I raised this request on 23rd Feb 2024, this was 250Mbps DSL line and the activation was supposed to happen on 8th March 2024. On 8th march 2024 I came to know that activation was not successful due to speed limit. Even though O2 website shows 250Mbps is possible for my address. I raised another request on 8th March 2024, this time it was 100Mbps DSL line. Now this was supposed to activate on 25th March 2024 where Deutsche Telekom Technician visiting on 25th March. The Technician arrived and he tried to provide the connection and ended up with No Connection where he said there is some issue with my line. This needs to be fixed by House Owner then they can provide the new DSL connection. So I requested my House owner for the same. In the meantime my cable internet has been deactivated on 29th March 2024 Morning and stating my DSL connection is activated. But I do not ha

Hello,So today I have my appointment with the technician sadly he doesn't speak english but what I understood from him is that the dsl cable in my apartment is kaputt because it keeps beeping for him but when he checked the basement it is not beeping there, what can I do in this case ? Also I haven't received order confirmation email todayLooking forward for your response Edit o2_Sven 25.03.2024/13:11: Moved thread from Austausch rund um die o2 Community to English o2 Community: Broadband

Hi all. I cancel my old contract for 50mb and it will be expired 3.05.24. I tried book online new contract for 250mb and everything went good, but then I got email that is rejected because another connection is open on this address. I have to wait until old contract will stop ? Also I called and 3 people try to book it for me and also rejected. Is this not possible to book new contract when old is existing ??  Edit o2_Sven 03.04.2024/17:22: Moved from the Wohnzimmer to English o2 Community: Broadband & Landline

Hi, i received the router fritzbox 6660 without the multimedia socket. The installation date is tomorrow. Can i postpone the installation when the adapter that i ordered from O2 will arrive?  ( i hope soon) Thanks

Dear O2 Team, I hope this message finds you well.I am writing to kindly request, if possible, to change the email address registered in my Mein O2 account. The current email address associated with my account is not the one that I usually use and I would like to update it to the one that it is being used for the O2 community account.Thank you very much for your attention to this matter. If you require any further information or assistance from me, please do not hesitate to contact me.Looking forward to your prompt response. Best regards28.03.2024 09:28 o2_Katja: Verschoben aus Homespot zu Englisch

hello > two weeks ago o2 requested to return my router > and they told me whenever they got it they will refund me witch is didnt happend until now im waiting the refund> i sent an email many times to be sure they will refund me and they said wait they are going to refund me soon ,until now i didnt get it and there is no clue when they going to. this is taking a long time im a fraid that they are not going to because the request date will be expired or something HELP please   EDTI: verschoben von  Mobilfunk: Vertrag&Tarife in Englisch:Broadband&Landline;   o2_Maria, 23.03.2024; 08:43 Uhr

So I'm a new customer, just signed a 2 year home internet contract, and can't get a connection. I'm using a Fritz!box 6590, which worked fine before. It still seems in working order, the connection between my laptop and the router is fine, I can log in to the router settings and check the MAC address and stuff. But the “Power/Cable” light just keeps blinking, meaning it can't connect to the internet :( I'm reading reports of other people with the same model who have trouble with O2. Is there anyone out there with a Fritz!box 6590 who is getting working internet provided by O2? It would be really reassuring to know that at least one person got it working.16.04.2024 10:31 o2_Katja: verschoben aus Mobilfunkvertrag

H I have signed O2 Home internet contract offline, but the activation date is far and I found other way for my internet. Is it possible to cancel it before the activation date? If ues, kindly let me know the process as I am new here and not good with german language yet. Thank you. Regards,P.P.M.K   EDIT: verschoben aus o2Home Vertrag in English:Broadband    o2_Maria, 25.03.24; 09:57 Uhr

I currently have O2 DSL internet. I am moving and transferring my O2 internet to my new house. I accidentally ordered the new internet to the wrong house address. I am needing to change that address. Is there a way I can do that online? Thank you!

For context: I move out of my old apartment on the 31.03.2023 and did a new contract with O2 for my new apartment, letting them know to cancel the old contract, but I’ve been charged since then, the amount for the old contract, and the amount for the new contract. I’ve been calling multiple times for this issue, but they just say it’s done, and the next month, I get charged again. I am tired of this situation and want it to be resolved, plus get the money they have been charging unfairly from me since then. I am not even sure of which number is the contract I need to cancel, since both show online as my new address, but I can provide the address to confirm it. 

When i was moving my internet was supposed to be connected very late so the lady said there is an option of homespot for 20€ for a month (contract lasting only a month) with no other costs. I agreed to it. She didn’t mention that i have to straight away end it so i don’t pay for 2 or more months. My bill came and i had to pay 50,95€ (18,09 + 79.98 - 47,12 ). I completely do not understand this math but i let it go.  For my new internet the agreed price was 44.99 - 5€ +6.99 for router with no other costs. Then i got send 6 new contracts most of them saying different things. So the bill now says 108.06€ !!! Why ?? Internet costs says 49.98 - 1.9 + 59,98 for other costs. No one before said anything about other costs! Edit o2_Antje: Moved from o2 Home to Englisch Community / 14.03.2024

Hello togher,I have o2 DSL M tarif (100/40)After moving to a new address, the connection speed dropped from 100 to ~ 59 Mbps.My router shows that the curent speed is 63672Kbps.At the same time “Verfürbarkeit” shows that up to 175 Mbps available at my address.What could be the issue? Is it possible to switch vdsl connection to profile 30a?P.S. I have another router which gives me the same speed so I do not supposed the problem is related to my modem. o2_Giulia, 15.03.2024, 15:08: verschoben von Digitales Wohnzimmer zu English O₂ Community: Broadband & Landline