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all of sudden no internet connection

vor 6 Jahren
Jan. 18, 2020 6:32 PM UTC
9 Antworten
949 Aufrufe

az_ihsan
Besucher:in

Hi,

i use o2 homebox 6741. Recently i have a problem with my internet connection. It’s been 3days. The connection was suddenly lost. The Wifi is on but has no internet connection. We didn’t do anything before that. It just disappeared. We restarted everything but it didn’t change. When we check the router, it always show the information below (see image attached)

Lösung von az_ihsan

Hi @o2_Matze

Ah finally o2 staff, thank you for the response.

Yes and i have a ticket already. Then when i want to make a termin via a link that o2 sent me in a sms, it gets a new trouble.
i posted here https://hilfe.o2online.de/router-software-internet-telefonie-34/a-got-a-ticket-but-failed-to-make-a-termin-522262

can you reply there instead?

BR,

ihsan

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schluej
vor 6 Jahren
Jan. 18, 2020 7:13 PM UTC

Moin Moin,

you have to call O2 0800 52 51 37 8 if you have a Android or Apple Phone you should use O2 DSL Hilfe App first. This App will do some diagnostics. So you don't have to do it at phone.

You have to speak German! If not possible please ask a friend or neighbour.

Live long and prosper 🖖

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az_ihsan
Autor
Besucher:in
vor 6 Jahren
Jan. 18, 2020 7:36 PM UTC

Moin Moin,

you have to call O2 0800 52 51 37 8 if you have a Android or Apple Phone you should use O2 DSL Hilfe App first. This App will do some diagnostics. So you don't have to do it at phone.

You have to speak German! If not possible please ask a friend or neighbour.

Hi thank you for the information. Actually i have downloaded the o2 dsl hilfe app and follow all the instruction, but nothing solve the problem.

I guess there is a problem with the connection in my apartment and only technician can fix this.

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schluej
vor 6 Jahren
Jan. 18, 2020 7:44 PM UTC

What i told you… “This App will do some diagnostics.”. At the end you should get a number. Will ask for the number if you call 0800 52 51 37 8 that will shorter the call.

Live long and prosper 🖖

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o2_Matze
Moderator
vor 6 Jahren
Jan. 23, 2020 3:10 PM UTC

Hi @az_ihsan

Welcome to our o2 Community. Did you follow @schluej advice and called our technical department to create a trouble ticket to check your connection?

Best Matze

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit

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az_ihsan
Autor
Besucher:in
Lösung
vor 6 Jahren
Jan. 23, 2020 3:27 PM UTC

Hi @o2_Matze

Ah finally o2 staff, thank you for the response.

can you reply there instead?

BR,

ihsan

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o2_Matze
Moderator
vor 6 Jahren
Jan. 23, 2020 3:36 PM UTC

Okay, we will answer you in your new thread.

This one is closed.

Best Matze

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit

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sixfire
Besucher:in
vor 3 Jahren
Jan. 24, 2023 12:23 PM UTC

Hello

I am facing the same exact problem in my wifi connection. Could you help me out with the technician appointment to solve the same . I dont have internet for the past 2 weeks