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A got a ticket, but failed to make a termin

A
Rang

Hi o2 Staff,

 

ok the case is i got into the phone with a technician via Ruckrueftermin service by o2, and it was smoothly went well, i explained that my internet connection is not working since last week and he understood the problem. After that i received SMS from o2 about my ticket and to make a termin with a technician. When i opened the link written in the sms and wrote my PLZ, it showed below..

Leider konnte die angegebene PLZ nicht erfolgreich überprüft werden. Versuchen Sie es nochmal…

 

I know some of you might suggest me to call the hotline again but the problem is caling the hotline will take a long process to get into the point that i just need only to fill my PLZ if the link above works.

Is there any other way, or maybe someone could just help me to make a termin directly if i tell you my ticket?

 

BR,

ihsan

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Lösung von az_ihsan 27 January 2020, 13:24

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8 Antworten

schluej
Rang

Try to enter the PLZ again.

I have had the same problem.

And sometimes You have to wait a few more hours before trying again.

Live long and prosper 🖖
o2_Matze

Hi @az_ihsan 

We can arrange a technician appointment for Monday, 8 am to 2 pm.  

Is that possible for you? 

Best Matze 

https://g.o2.de/wcr
A
Rang

Hi @az_ihsan 

We can arrange a technician appointment for Monday, 8 am to 2 pm.  

Is that possible for you? 

Best Matze 

Yes absolutely Matze, i will put in my calendar. 
thank youvery much!

 

br, 

ihsan

o2_Matze

@az_ihsan Okay, done. The Tec guy will come to your place between 8 am and 2 pm on monday 27th.

Please get back to us after the appointment and tell us if everything went well. 

Best Matze 

https://g.o2.de/wcr
A
Rang

@az_ihsan Okay, done. The Tec guy will come to your place between 8 am and 2 pm on monday 27th.

Please get back to us after the appointment and tell us if everything went well. 

Best Matze 

Surely @o2_Matze. Once again thank you very much.

 

BR, 

ihsan

o2_Matze

Again, your are very welcome. :blush:

Best Matze  

https://g.o2.de/wcr
A
Rang

Again, your are very welcome. :blush:

Best Matze  

Hi @o2_Matze,

 

the technician already fixed my internet connection. I asked him what was the problem, It seemed someone pulled out our dsl connection from the DSL cable center in my apartment. 
 

For those of you having a problem to talk with any of o2 customer call because they use robot to give you answer and as a foreigner it will be extremely difficult to be understood by them, i suggest you use the o2 Ruckrüf service. They have english speakers for customer service, but still in the end you will be connected to the technician and you have to speak german as the technicians only speak german. 

 

thank you. 
br, 

ihsan

o2_Matze

HI @az_ihsan 

Thank you for your feedback and your small review regarding our troubleshooting process in case of a broken DSL.

We will address this to our colleagues from the tec department.

Best Matze 

 

https://g.o2.de/wcr

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