Hello @BreakAggravating9294 ,

welcome to the o2 Community .

From what I can see the FritzBox 7590 is your own and not one that is rented through o2. You can return the HomeBox 3 though, if you have no further use for it. Concerning the disconnections it would be helpful if you could upload screenshots of the pages for the Internetconnection and statistics from within the 7590s user interface.  And aside from that you should also contact the technical department and report that there is an issue with your connection. If you don’t feel comfortable doing this in german, then maybe you have someone that could translate for you?

Kind regards, Sven

Do you mean these? @o2_Sven 

Hello @BreakAggravating9294,

thank you for these screenshots. In the meantime, the connection has calmed down again, there have been no more disconnections lately. Did you change anything else or did it happen by itself?

If you experience problems again, please contact our technical support directly on 0800 52 51 37 8 (free of charges). They will check the line and send a technician to you if necessary.

Best regards

Giulia

Hello @o2_Giulia 

I read on another thread that someone fixed the disconnect issue by disabling the 2.4Ghz Wifi band and leaving only the 5Ghz on since it could overload the router.

With the o2 router I noticed it was also overheating whenever the disconnects happened.

Don’t know if disabling this setting is a possibility on the o2 router? 

One of the reasons I think that renting a router is still better than buying one is that once a new model is out you are forced to change anyway and then have to sell the older device that most probably nobody wants.

That’s why I’m undecided whether I should rent or buy.

You could disable the 2,4Ghz WLAN in the wlan menu of the FRITZ!Box.

i think the DTU errors could be the problem. Do you have more than one Telefon socked?

could you make a photo of the socket without cover, and remove it careful from the wall mount. So that it is possible to see all cables an the connection of the cable to the socket?

@schluej It has been disabled since the day I installed it and no disconnections so far.

I had 1 disconnection right after I installed but then read about that possible solution so disabled the 2.4Ghz option.

Will send back the O2 homebox I guess as I wouldn’t want to install that back again.

Hello @BreakAggravating9294 ,

it’s good that you have found a solution for your disconnections and keeping us informed. If there is anything else that you do need support for, please let us know.

Kind regards, Sven

@o2_Sven I sent back the o2 Home router and now I got my invoice which contains :

Anschlusspreis Router

49.90

Grundgebühr auf Router

2.96

Versandkosten

9.99

Verbindungen

2.71

Nobody informed me about these costs when I ordered the router (via phone call), I was only told that it will be 3.99 or 4.99 per month for renting. If I would have known about these costs I obviously would have said no and just bought the other one directly from a store. Why pay for Anschlusspreis when I need to connect it myself anyways????

Moreover, my last invoice contained Schadensersatz für nicht zurückgesendete Leihgeräte - for a router that is not in my possession since May 2020 (for which I have email confirmation that the Retoure was successful). I called the customer support at least 4 times for this issue and I was assured by multiple people that it will be refunded, it was not.

So please tell me how can I solve these issues without calling the customer service line because everytime I call it just further complicates my life.

Thank you

Hello @BreakAggravating9294 ,

I’ve checked and for the “Schadensersatz für nicht zurückgesendete Leihgeräte” a ticket is already open and being worked on by the logistics department, I’d assume that you’ll be getting the amount charged for this back soon.

Concerning the cost for the HomeBox 3 that you had ordered, directly on the 9th you’ve gotten reimbursed for the Bereitstellungsgebühr, you’ll find this on the next bill.

Kind regards, Sven