I went this section to give my MAC, but it is loading forever..

@Suzieee What AVM cable router you exactly use? Please include the AVM article number. Thanks.

It's 2000 2910 

Hi.

Thanks for help so far O2 community.

Finally, I got an email that my internet has been activated with my router. Htheer, internet speed is still the same as i had before activation which is less than 1mb/s. (0.8mbps)



figure widget

here's my router photo (only two lights are on)

How can I get 100 mbps as I signed the contract? Should I configure something? 

Edit by o2_Andrea: da keine Bilder angezeigt werden der Übersicht halber große leere Flächen verkleinert

Beiträge zusammengeführt

@Suzieee There are no photos to see!  What technology is it?  Cable?  if so, has the cable router been rented directly from o2?

edited @mods double posting. 
 

Edit by o2_Andrea: beiträge zusammengeführt

@Suzieee This is the official retail version from Fritzbox 6660 for Germany. Should work. But now the important question.
Complete new one or an used one at an another cable provider here in Germany?

@Suzieee Call the English speaking hotline and give them the CM-MAC from the router. But it must a new 6660 Fritzbox or if a used one the CM-MAC must delete at the old provider.

-> 089666630081

This is complete new one I got yesterday! No provider before..

Alright, thanks a lot! I called to English hotline.

Dear @Suzieee ,

welcome to our community.

Please do not post your request more than once here in the community. We process each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.

I have added the second contribution here once.
Have you already been able to contact the English-speaking hotline about your issue or do you still need support from our side?

Thanks a lot to @Joe Doe for your support.

Kind regards,

Andrea