Hello I have a contract for 100 MBPS plan and in the beginning for 3 months i got 40 MBPS Speed and suddenly speed has been dropped to 4-5 MBPS i have been struggling with O2 customer care but seems like they are not able to find the problem and could not fix it ..is anyone here help me please
Edit o2_Sven 14.11.2022/13:04: Moved thread from Router, Software, Internet & Telefonie to English o2 Community: Broadband & Landline
Thank you both
once again thank you so much to you
Regards,
Ravi
Hello
I am glad that your issue was resolved in this way. If you have any questions regarding the downgrade, please let us know 🙂
And a big thank you to
Best regards
Giulia
Hello
I dont have any questions regarding downgrade. Hope they will just update my contract and not affect any speed in the connection.
Regars,
Ravi W
Also one more help..i am getting this 45 MBPS Speed since beginning and i charged for 100 MBPS ...how can i get the refund for those months ?
Regards,
Ravi W
Hello
I have requested a refund for you for the difference between the charges for the two plans (5 EUR/month).
In addition, the 10 EUR discount, which is no longer applicable due to the tariff change and is still valid until January 23, 2023, will also be credited with the refund.
You will be informed about the refund by Mail/text message.
Please let me know if you have any further questions.
Best regards
Giulia
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