Hello dear O2 support team.
I have a long, annoying story with O2, which is making me crazy. Please bear with me and read to end.
I made a landline internet contract, through a phone call, more than 5 month ago. But my connection didn’t work after the activation date. I tried to call the support team several times, but since I can’t speak German, I had real problems. Finally, a technician came to my house after one month, and checked the ports in the house. He told me that my house isn’t connected to the cable connections, and I cannot have a cable internet. He told me that I need to get DSL internet from Telekom (don’t ask me why). He also told that he will tell the respective department to cancel my contract. After that, I bought a DSL internet from Telekom, and now I have very stable internet connection from Telekom. But, my contract with O2 isn’t terminated, and I’m still paying for some internet connection which I don’t have, and it seems that no one in O2 is willing to solve the problem.
I called O2 more that 20 times, and tried every possible way of communicating the problem and asking for cancellation of the contract. I sent letters to the O2 offices, both in English and German and also I filled the cancellation online form.
The last answer I got from one of the guys from “O2 English support”, was that, “O2 didn’t detect any problem with my internet connection, and my contract will end normally after 2 years!!!”
Isn’t it crazy? I didn’t got even a single byte of data from O2 internet! And I am already charged for more that 200 Euros!
There are several serious problems here:
When the person sold me the contract 5 months ago, he told me that on the day of activation, some technician will come to my house to make sure my connection works. I also received confirmation emails about this, that explicitly states that a technician will come to my house on the activation date. I waited one month for the activation, but no one came to my house on that day. I tried to make the connection work, but it didn’t work, no matter what I tried. I tried to call the O2 support many many times, and lost 10s of hours on the phone line. Finally, after one month, a technician came to my house. He told me that my house’s cables aren’t connected to anywhere, and I cannot have landline internet. He said that he will report the problem and my contract will be cancelled. But it seems that he didn’t do that!
Now after 4 months, the support team tells me that I should call the technical department, and ask them to report the problem to the respective department!!! What? Is it my responsibility to ask the employees of some company to do their job correctly? Since I cannot speak German, I cannot talk to the technical department. They only speak German.
Please someone here tell me what should I do to get rid of this contract. I don’t want to pay hundreds of euros for something I didn’t get. Also I want my money back! 
