Moin,

was für ein Router? Oder O2 Mietrouter?

Hallo @T2022 ,

herzlich willkommen bei uns in der o2 Community .

Da du anscheinend einen Übersetzer nutzt, wäre es für dich einfacher wenn wir auf englisch schreiben? Von dem was ich gesehen habe wurde der Anschluss geschaltet aber du verwendest deinen eigenen Router, um was für ein Modell handelt es sich dabei?

As you seem to be using a translator, would it be easier if we continued the conversation in english? From what I saw, your connection has been activated, but you are using your own hardware, what kind of model of router are you using?

Schöne Grüße/Kind regards, Sven

Fritz!Box 6660 cable - Neu.

Es besteht keine Verbindung.  Alles ist korrekt verbunden, der Dienst kann die Anwendung nicht verbinden, heißt es, wenden Sie sich an die Betreiber.  Und die Betreiber können nicht helfen.

Moin Moin,

wenn es kein Router von O2 ist, hat die FRITZ!Box 6660 Cable die AVM Artikelnummer 20002910?

Wurde die CM-MAC an O2 übermittelt bzw. in Mein O2 eingetragen?

Kannst Du mit dem TV Kabelprogramme empfangen?

Hast Du eine TV Dose mit 3 Anschlüssen?

If you could help, I would be grateful.

Almost a month I was waiting for 19.12 (date of connection) to have home Internet. Today, on 28.12, there is still no Internet

Yes, sent to Mein O2.

Yes, for 2 and 3. I received a parcel with an adapter with 3 outputs. According to the instructions connected.

Do you get an signal on the FRITZ!Box?

Do you get an signal on the FRITZ!Box?

 

I have a completely different image, no movement, no connection.

@T2022 Please call the English speaking hotline (089666630081) and raise a technical ticket. Say your rental o2 Fritzbox 6660 have not any signal. 
To be on the safe side, post a picture of how you connected the Fritzbox to the cable TV socket. Thanks

Have you try the socked with the red arrow??

Have you try the socked with the red arrow??

 

So there is not even a visible router.
And why O2 sent me an adapter that we connected according to the instructions?

The adapter is needed if your socked has not the third Cabel modem connector.

Please connect the FRITZ!Box to the connector with the red ring and check the above page (of the FRITZ!Box) again!

Nothing has changed. No connection. What is wrong with this Internet. It says that the operator has not connected the Internet and that's it. How can this be? The bill came for a service that is not available?

Please call your landlord and ask if the cable connection is connect to one of your sockets.

And the second you should do is to call the English hotline as @Joe Doe suggested

And can the master come and set everything up as it should be. Why I was not even offered this I do not understand. I am already in shock from the service.

Where can I write and complain?

The line to the apartment is the responsibility of the landlord. If the previous tenant did not want to pay for cable tv, cable tv was sometimes not connected.
At the same time, inform O2 if there is a technical defect in the cable, which then usually has to be repaired by the cable operator.

Television and internet were, so I was told. I am not a technician and do not know how to check the cable. I ask you to help find the cause and eliminate the problem. And provide the service that is prescribed in the contract. Since 19.12, I have to use the best Internet, but in fact I do not have it. Since 19.12, every day I am told different versions of the problem, and the result is zero. I bought a new router because the previous one was not suitable. I have downloaded applications that say there is no connection to the Internet. In O2 branches they said they would not help. The operators do not want to communicate in English. The only hope for this chat. Please help to resolve the issue.

Than you have to wait for an O2 Mod e.g. @o2_Sven 

Hello @T2022 ,

from what you’ve shown and said here, and what we can see on our end it looks like the problem as already guessed by Joe Doe and schluej seems to be with the connection to your apartment itself. Any further steps will involve a technician coming out to your address to check the line itself. So the question would be when this is possible, are you generally at home during the mornings or maybe in the afternoon. Then we could see about having a ticket opened here.

Kind regards, Sven

Ready to adjust at any time and day. Please warn in advance when the technician will be. I ask you to come as soon as possible to make the Internet.

Thank you very much in advance.

Hello @T2022 ,

a ticket has been opened and you should get further informations to the mobilephone number that you’ve set as your contactnumber. Unless you received any info about a change, a technician will come on Monday betweeen 12 am  and 4 pm.

Kind regards, Sven