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Hello, 

I just received information, that my router couldn’t be delivered due to: “no name on doorbell; recipient has moved; recipient could not be found based on the address details provided on the shipment.”

That’s not true, doorbell is with name, but the building is completely new and delivery guy was probably lost. And I asked for delivery on Saturday and they were delivering it today. 

How can I proceed now, to get the router? Is it possible to send it to the o2 shop in my city? Or to DHL packstation?

Thank you for your help,

Petra

 

Hi @o2_Matea 

I cannot register for packstation, because I don’t have a german phone number. But I did redirection to postal outlet (for which I need an app with post identification), so let’s hope. 

But honestly, too much trouble to get one package…

Thanks, 

Petra

Hey @PePle,
I totally understand how tiring this hole process must be.
But eyes on the prize :-)
“But I did redirection to postal outlet.” So is this done? 
If so, we would start the new send process.
Let us know, if you are ready!
Best, Matea

Hi @o2_Matea,

yes the redirection is done. 

Thanks,

Petra

This is great.
I’ll let you know, when the sending process is done, 
You will also be informed via mail.
🙂

Hey @PePle ,
your router is on the way 😅
I really hope that it will work this time!
Keeping the fingers crossed for you and sending a little 🙏

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