English O₂ Community: Broadband & Landline

In June, I provided my new address to O2 for the house I was moving to and inquired about the availability of internet.The hotline informed me that it would be activated starting from July 5th, and I was prepared for it.However, the internet still doesn't work, and the hotline only transfers me to the technical team.When I get connected to the technical team, they keep hanging up on me (a gathering of people who want to go home).I made around 100 calls, but it's very difficult for me as my very low level of German and don't have any friends to help with the phone calls.I managed to make about 5 calls with my German friends , but the routine keeps repeating: hotline -> technical team -> on-site service -> hotline (survey and new product recommendations).The technician has visited my place twice, but the internet still doesn't work. The technical team keeps promising to contact me, but I'm still waiting. and I have no idea what’s going on. Technical Summary:Fritzbox 6660 POWER/D

HelloI take strange service to my first connect to O2:On October 16, I came to the O2 salon and asked to be connected to optics for a lot of money (400 euros for connection) in Berlin. He said that I don’t need a router, since I have my own, but I need a modem from optical to twisted pair. A whole month passed after I connected, during which time a technician from Telecom came once and connected the optical line in the basement with mine. Next, I expected to receive the modem by mail and even possibly the arrival of a technician who would set up the modem.In fact, after connecting the optics, nothing and no one came to me, but today I received a message, your Internet is active, you can use it. What if I have nothing else besides an optical cable?I returned to the salon where I signed the contract and explained the situation. They seemed to understand me, but for half an hour they offered to rent a router that I didn’t need. I stood my ground that I needed a modem.My colleague connecte

Hi there,I wonder whether I can cancel my 2 year Wifi contract earlier because my study will end and I am leaving Germany? May I ask what do I need to do so? Thanks in advance!

My internet connection suddenly disappeared on Sunday. I have tried to reboot, reset the Fritzbox 6820 LTE, tried the O2 MyService app. Everything seems good but there is no internet. All my devices say connected, no internet connection and I have the ! mark next to the wifi signal. Can anyone help?

Hi I have ordered DSL Internet but the order activation date is too late. I would like to cancel my order xx. How can i cancel my order online? Regards Dilip Edit by o2_Katja: Autragsnummer entfernt, Thread verschoben wom Wohnzimmer zur English Community

Hey, I have problems with dsl. I was calling to support, but they not talk with me in english. Internet light blinking red a lot the last weeks with many reconnections. That to do to me? Checked all cables, factory reset to my router, but nothing help.

Hi All,  I called to the following number: 089666630081 to request a change of my Internet since I am moving from apartment. I haven’t receive any news or updates regarding the topic after the call.  The lady asked me for my username and my pin (Personliche kundenkennzahl) and I gave her.Is this spam?? Please help! Thanks!  edit o2_Solveig 20.07.2023, 12:00 Uhr moved from Digitales Wohnzimmer → English o2 Community : Broadband  

We are moving to a new house on July 21st. We have an existing DSL connection in Esslingen. We want to move to Ostfildern near Esslingen. What is the process for this change. We don’t want to change the existing contract but don’t want to pay anything more. Please explain in simple words what needs to be done. Thank you! 

Hello O2 community,I am having a trouble with Fritz! Box 6660 which supposed to be activated today (May 11). I went to several O2 shops to ask for help, only to get an English hotline. I called the hotline, but the operator cannot diagnose why the connection was not established. Since I moved to Germany recently and cannot speak German at all, I cannot ask a technician to come (The booking can be made in German only). I would appreciate it if anyone can advice on how to solve the problem or how to ask a technician to come as soon as possible.DetailFritz! Box 6660 (router sent by O2)Activation date: May 11Status: Used “O2 my service” app to set up the router. However, “power” light keep blinking. “WLAN” light stays lit. Followed the instruction of the app, rebooted the router many times. No change.The Fritz! Box website says the internet is not connected (as shown in the picture below). One concern is that I plugged the cable into the middle of the sockets (picture below). In the instru

Hy, from yesterday my internet is not working. Can you please help me? I’ve tried with O2service app, i.ve tried to talk with somebody from O2 in english no result. I’m not sure what is the problem but on my router work only the power light, and when i log in to my fritzbox in the connections section the Internet is “not connected”, in Interfaces section Cable connectingLAN connected Wi-fi Off, Wi fi Network (2.4/5 Ghz) Fritz!Box 6660 Cable YLDECT offUsb no device connected    ONLINE MONITOR CABLE     connecting INTERNET IPv4 and IPv6 NOT CONNECTED somebody can help me. Thx

I am writing to inquire about how to open my NAT type.I have noticed that my NAT type is currently restricted, which is causing some connectivity issues with certain online services. In order to resolve these problems, I would appreciate assistance in opening my NAT type.Could you please provide instructions on how to Open my NAT type? And when I say Open NAT type I mean NAT Type-1 (open) and not NAT Type-2 (moderate) Are there specific settings that I need to configure on my router or in my network setup?I have the sim card number here should you need it.Thank you in advance for your assistance.I look forward to your response.

As per my account here. Everything is finished and my internet is activated and working. But there is no router delivered to our house. As I read it, there should be a router first that will be delivered so they can activate my internet, but there is none, so how did they activate it? Where is the router I ordered together with my internet? Does my plan is running its billing now even I haven't use it yet?  It is almost a week now since they said my internet is already activated. Thank you28.06.2023 11:22 o2_Katja moved from Router, Software, Internet & Telefonie to our english community

I activated my Home Wifi with Fritz Box 6660 on 6th Oct 2021. My download speed is very good but my upload speed is worse. There is a huge difference.Download speed: 100 MbpsUpload speed: 6 MbpsThe support people told me that it will be like this the first day but it will be back to normal from next day. But the upload speed has never gone over 6 Mbps. My video calls lag like crazy and it’s hard to work. I request someone to please look into it ASAP or someone who speaks English can call me and we can work this out over call if needed. Thanks,Aravind

Hello my contract is starting in few weeks and also received my rental router. I just realised the router rental agreement is whole contract period.Is it possible to return the router before the contract end or now? (I have opened the rental router box)Long term I wanted to buy my own router to use.Thank you

I’m thinking about switching to O2 but I have quite a complex network at home. I use my own router (openwrt) with several VPNs, few WiFi APs, and complex routing. So I don’t want to switch to FrizzBox and setup it from scratch (not sure if it’s even possible). And especially I don’t want to pay extra fee for router I don’t need.Is there any simple cable modem for O2? Or really the only option is to by/rent expensive FrizzBox just to switch it to “bridge” mode?

Hi, I have a 6441 box and I went away for 2 days and came back and the wifi isn’t working.  the power, lan, wlan, dsl lights are on and the info light is flashing?! Please help!! 

Hello all,i am trying to connect O2 DSL with the Speedport Smart 4 router. I am using the following settings but the connection just doesnt work, the DSL is up but the internet connection couldnt be started.No information on the web about this, Can you give me some suggestions on what might be happening? and how i can get past it.  

Hey there ..I have Homespot 5G with my O2 Home M....but 5G internet is not working...just LTE/4G working ...and 5G is available in my area but when I switch the homespot to 5G the is not any signal and not working. . please what I need to do

Hallo, the Internet light suddenly started flashing red on my HomeBox 3, and since then I have no internet (I have a DSL connection). I tried the usual reboot and factory reset options but that didn’t help. Does anyone know a quick solution to this problem? I’ll try to get in touch with the O2 hotline too, but any immediate help would be greatly appreciated!Edit: moved from DSL, 11.05.2023, 13.37 Uhr, o2_Micha

Hello, I have O2 provided Fritzbox 6660 Cable router which is FRITZ!OS: 07.20. I have problems login into my xbox account which AVM suggested I should update the firmware. As the router is o2 provided I can not manually update its firmware. How can I manually update firmware without having to speak with technical service ? Thank you and kind regardso2_Antje: Moved from DSL to English Community / 05.05.2023 / 18:43 Uhr

TAE box and Rj45 distribution box (telegärtner mpd cat 6a)Hello,Next week, there will be a DSL activation for my apartment without a technician. This is going to be my first German DSL connection. In the picture, you will see two boxes side by side: one TAE box and one 6 RJ45 distributor box. My apartment's previous tenant said that he connected his modem to this distributor box only to get internet via RJ45 cat 5/6 cables.However, in my first installation, I will use my current Asus DSL AC55U device, and I ordered a TAE-F RJ11 Socket adaptor (https://www.amazon.de/dp/B07WTWCV2Q?psc=1&ref=ppx_yo2ov_dt_b_product_details) and a TAE RJ45 DSL Adaptor (https://www.amazon.de/dp/B00OUWTG8G?ref=ppx_yo2ov_dt_b_product_details&th=1) from Amazon. So, how my cable should be connected to these boxes? Could you help me, please?As far as I understand I need to use my modem WAN port (see the picture below) to connect to the distribution box with cat5/6 cable (Scenario 2) only to get internet a

Hi, I have ordered O2 My Home S Flex and it is more than week since the last email. Order was made on 10.4.2023. The email only confirmed my order and inform me about order number.I have already tried page check status at https://www.o2online.de/vt-order-status/bestellstatus, but it seems, it is not working right now.Is someone from O2 able to check status of my order if I provide my order number?Thanks :)

Hello. It is necessary to transfer the contract to another person, since I am returning to Ukraine. I tried to do it online, but at the stage of entering a new email, it gives an error, the screen is attached. Can anyone help me to do this online? I will be very grateful.One more question: I have some discounts that were given by age (people under 27). The person for whom the contract will be reissued is over 60. Will the age discount still apply?The contract was incorrectly executed in the store, instead of a flexible they made a two-year one, but they said that after the transfer the discounts would remain, and on the forum I read the opposite.  

Helloi need to know the window for the technician home coming.Tomorrow is the date for the activation but i don’t know what’s the slot time fixed.I cannot stay at home all day to wait for technician but also the customer care don’t help me with this information and there is not in my personal o2 home page. How can i know this info ? thank you !Best RegardsAlessandro Cevasco

Hello!So I have an internet contract since November but it never worked. I had an appointment with a technician and he told me that the cable has problem. Then I made an appointment with the technician that O2 recommended me through an SMS. When he came he told me that according to him there is no problem with my line and that I have to book an ATT appointment with a technician of o2. I tried 3 times to book one but so far I haven't made it. I need an ATT appointment as soon as possible because it's been 5 months now. This is truly the last chance I give to this to work.  Thank you.