English O₂ Community: Broadband & Landline

Hello o2 team,I’m writing you with regards to my current landline/broadband cable internet contract, which expires in early August this year. I didn't see any option to extend the home internet contracts online (only mobile contracts), that’s why I’m seeking support.When this contract was signed, I was given a hefty “technology” bonus to convince me taking the XXL (1000Mbits) plan at the time. My goal is to renew this contract keeping the same total price/tariff that I currently have (39,90 € after the bonus).I would appreciate receiving an offer from you. If you need any more information from me, feel free to reach out.Thank you!Kind regards,Vinicius

Hello,I cancelled o2 myHome Internet contract in April 2024 and I got a final receipt yesterday. I was a little bit surprised that I charged with 81,77 € because it’s claimed that I didn’t send the device that I rented. I got a confirmation email on 16.04.2024 that I returned the rented device.Is there any way to correct the receipt?Kind regards,Safa

Hopefully, you’ll be able to help me with a problem I am having with my Internet connection.I recently moved house and my contract was reactivated on schedule. However, the router was updated to Fritz!os 7.57 and now I cannot use my DNS service as I am unable to turn off IP6 without losing Internet access. Does anyone know a workaround.Kind regardsDave B

I have a DSL internet connection at home. In the contract, it says ‘O 2 my Home M (2020)’. Its a 50 mbps internet. I want to upgrade it to 250 mbps.I tried ordering online, but it treats as a new purchase and ask to make appointment for technician to visit and install the internet. But I already have it installed, I just need an upgrade in the package.How can I do that?

Hello Team, I joined O2 DSL connection about 2 months ago. Contract commitment is 2 years.A sales person of telekom came to my place and explained entire Fibre contract. As per them, I can cancel the contract and there will not be any penalty associated to it. Kindly let me know if the information is correct. Regards,Vishal SolankiEdit o2_Antje: Moved from o2 Home to English Community / 22.05.2024 

Hello everyone, Does anyone use Fritzbox 6490 Cable for O2 internet service? My home connection is only possible via Cable service and I have the Fritzbox 6490 Cable router myself. I have recently ordered O2 50MBs internet and my activation date is in 3 days. I have already provided my MAC address on the platform. Is it possible to use this router instead of buying another one? I see that this router is not listed among the routers that the O2 My Service app supports, so I am not sure if this is compatible with the O2 internet. Thank you for your guidance!Edit o2_Bianca 25.05.24 16:50Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community Broadband&Landline/ o2_Solveig : heading added

I have already returned my equipment but i was still billed that it was not returned. My home internet was already closed last March 22, 2024. Edit o2_Sven 24.05.2024/09:55Moved thread from o2 Mobilfunk zu Hause to English o2 Community: Broadband & Landline

I notified O2 of my homespot contract cancellation in January and terminated it completely in April. As I moved house in April, I then returned the router via the official website service at the beginning of May, but I am still being billed for the auto debit.Edit o2_Antje: Moved from o2 Home to Englisch Community / 05.06.2024 

I've been a client of O2 Kabel Internet for the last two years.Recently I moved to a new apartment.Before the move, I ordered to move my internet to the new apartment.In a new apartment, I have Kabel outlet and a DSL outlet. I expected to use Kabel because I used to use kabel, but O2 made a new contract for DSL. I see no logic in it because I have no DSL router, and O2 hasn't send me it.So I asked to switch my contract from DSL to Kabel. I spent a total of 2 hours (!) on the support line and I have spoken with 10-15 specialists. I had to retell the whole story to every one of them. Everyone usually forwarded me to another colleague.Finally, they switched me to Kabel. But I will be able to use it only 20 days later! It is ridiculous because I used the internet after the move from this Kabel socket with my router from an old apartment.So today I bought a DSL router and set up my DSL connection.But the problem is that my DSL contract is termina

Hi! I ordered DSL internet by mistake, I was supposed to order Glasfaser. How can I cancel my order and contract? I tried to call but my German language is not so good, also they asked me about 4 digit code that I don’t have. Is there any other way to cancel it? Thank you so much for your helpEdit by o2_Andrea: verschoben von English o2 Community: Mobile zu Broadband & Landline

I have infomed by phone they accept my special termination . But still i dont get any information via post or email Can anybody helpEdit o2_Cora 05.06.24: Post moved from → Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie

Good afternoon,I am trying to cancel my internet contract (Home L Flex) as I will be leaving Germany in the following days, but I got asked for a “4-digit personal customer code” which I am not able to find. How should I proceed?

I do not have Internet since lat night. And the worst part is that you do not have an English support number 24/7, so if my Internet goes away in the weekend,  which is the 2nd time this happened to me, I cannot do anything about it! But I will be charged fully for the extra 4g I used, right? This is not good! I think I will need to change my Internet provider because in general this is not stable. I have issues several times. Do you have any other company to recommend?Edit o2_Cora 02.06.24: Post moved from → Austausch rund um die O₂ Communityc

I went to port my prepaid sim to contract one in Berlin O2 store. Got the sim but the guy also started a landline and broadband connection in my name with my IBAN details. I received the contract through mail and the technician is going to show up at my home in a few days. Even if I say no to the technician, they will charge me 44€. How do I cancel this contract?. Please help.

it happened already second time so I decided to talk with the guy. Previously (somewhere in february) I got visit from Vodafone technician asking me wat Modem do I have because they will install fiber optic. Today came Telekom … I was talking with the guy and I immediatelly stopped at the moment when he wanted from my my current contract number. So what the hell … what is the true thereI was told that they are automatically alone changing the contract from my current dsl to theirs fiber optic and this will happen in 3 weeks from today. Also if I do not agree I will pay later 1000€ for the connection - now it is free of charge.so my question to you guys from O2 - should I be aware of something what is coming in the future regarding my dsl line or I should ignore the solicitors and sleep like a baby during the nights?Do I need to agree to such change as this is something which will be changed despite of the fact if I agree or not? or these are just ordinary

ive been all over the world and NOWHERE does it take a whole month to get wifi. in america it takes one hour. you call the provider and ask for wifi and you'll have it installed and activated within an hour. in singapore it also takes about an hour. in india it takes about 5 hours. why is germany so slow?

We have ordered dsl connection at the end of April. Currently we have a o2 homespot (LTE/4g) that will last for 3 more days. We have not yet heard from o2 regarding our router or technician and the o2 shop just said that they don’t have available appointment at the moment. However, this is getting quite stressful. If they do not have appointments why do they insist it takes 2-3 weeks since our order for the new connection to be installed? And will they charge us this month as well?  

I am writing to request your assistance in canceling my DSL internet contract, which is currently set to expire in 2025. Since I am moving, I tried to initiate the move of the internet and Unfortunately, I have encountered an issue with the service as it is not available in my new apartment.Given this situation, I would appreciate your guidance on how to cancel the contract prior to its expiration date. Please provide me with the necessary steps and requirements for initiating this cancellation process.

Hello,I need to change my bank account details and in the website when I try it appears an error message like my IBAN is not from Germany, but it is. (also the BIC field is not editable, so it remains the old one even when I change the IBAN field, what is strange). Is there another way that I can make the change? 

Dear community, I started a o2 internet contract few months ago, I did confirm my email address when I first received the email. I am receiving emails about internet bills and I can't check them online it doesn't recognise my email address. I also have a prepaid o2 sim, with my phone number I can access my o2 but it doesn’t have my internet contract or anything related to internet. So it seems both are disconnected. Any idea how can I re-activate my email address so I can access my o2 and check all internet related stuff?Thanks.Edit o2_Antje: Moved from Mein o2 to English Community / 28.05.2024

I have three O2 contracts: two mobile and one for home internet. Due to my move to a different city, I was exploring a change of internet provider, and O2 sounded like a good option when I spoke to their customer service and was offered a decent deal. The problem was that the DSL connection would take longer, so O2 customer service suggested I take the O2 HomeSpot (LTE-based connection) and then switch to DSL. I agreed and had an appointment scheduled for DSL installation.Just to reconfirm, I spoke to customer service last evening, and to my shock, I was informed that the activation team had not given the go-ahead, and hence the installation date could not be confirmed. This information was never communicated to me unless I specifically asked. I have been chasing O2 for three weeks for the DSL connection, and now they have just canceled my appointment without even informing me. This is just ridiculous. I am finding all possible ways to quit O2 as soon as possible. 

The last month, my internet speed has been very low, below 2 Mb/s. My plan is O2 my Home M (2020). I've checked the network status at my address, and the system indicates there are some issues. What can I do? With this speed, it's impossible to watch videos on YouTube.  Edit o2_Antje: Adressinformation removed an reloacted to English Community / 19.05.2024 

This morning the lights on my O2 Wifi router were flashing Internet LED - alternating red and blue,SDSL LED - Flashing on and off at both a rapid and slow pace.I am able to connect to my wifi router withy devices however when connected I am unable to use it for anything as I have no internet connection and I am unable to obtain an IP address from the router. Is there anything I can do from home to fix it as I need wifi to work from home?From ringing customer service this morning the only advice I was offered was to try and restart the router in various different ways, none of which worked.  Edit by o2_Katja: Moved to our english community

Hello,I have an O2 phone plan and home internet plan. The initial 2 year contract is almost over, and I would like to have it extended by a year. I am having trouble finding a webpage where I can do so and would like assistance.Sincerely,HK

Hi,It has been 3 months since I terminated my internet subscription, you are still sending invoices! I delivered the modem to you, I received a cancellation confirmation e-mail from you, there are screenshots below. Why is the invoice still being sent? It has been 3 months since I left Germany, closed my bank account, moved abroad. What invoice is this?Edit o2_Antje: Personal Data deleted an relocated to English Community / 15.05.2024