I have recently bought an O2 DSL connection and received my first invoice. When I initially ordered the connection I did not have a German bank account, so I put in my danish information. However, now I have a German bank account and would like to use this account to pay my bills. However, when I try to change the account online I have two problems:
It only allows be to change the BAN not the BIC nr.
It gives me an error if I try to change the BAN nr.
Can you please guide me how to change my billing information? I prefer if this is possible to do without having to call the hotline, as I usually find it very difficult to get through to someone that speaks English (my fault cuz I barely speak German :D).
Any help is appreciated!
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Hello kregular and welcome to Germany,
within the European Economic Area (EEA) only the International Bank Account Number (IBAN) is needed for credit transfers and direct debits in euros via SEPA. This is the reason why you can only change the IBAN. The Business Identifier Code (BIC) is optional, but can be filled out automatically by the system.
Unfortunately I cannot tell you, why you get the error. Are you sure that the IBAN is correct? German IBAN have 22 digits.
Kind regards, Alex
Dear Alex,
Thanks for the quick answer and help; it is really appreciated. I tried again today and this time I did not receive the same error message. Instead it came with a success message and notified me that my IBAN was changed and that I would receive an email. However, I have not received any email and on the website the IBAN is still the old one . Anyway, I will wait a couple of days and see if the bug gets fixed, else I will have to make the phone-call. I double checked the IBAN and it is correct; I also tried multiple browsers.
Thanks for the help, again!
Best regards,
Mathias
Dear Alex,
Thanks for the quick answer and help; it is really appreciated. I tried again today and this time I did not receive the same error message. Instead it came with a success message and notified me that my IBAN was changed and that I would receive an email. However, I have not received any email and on the website the IBAN is still the old one . Anyway, I will wait a couple of days and see if the bug gets fixed, else I will have to make the phone-call. I double checked the IBAN and it is correct; I also tried multiple browsers.
Thanks for the help, again!
Best regards,
Mathias
It can take some time.
Hello @kregular and welcome to our o2 community :-)
I had a look into this issue. Under rare circumstances it may happen that changing of the bank account details does not work as intended. You may try at a later time, if it is an urgent matter I recommend in this case to contact our customer service by phone.
Regards,
Lars
Hello...I have changed my bank account. In early January I also updated the new bank account details through Mein O2 app, but the December charges were not deducted from my new bank account. Today I saw the app. When I looked again in the personal data, the details of my new bank account were not written and there was a lock mark next to it. Please resolve this issue and deducted the last pending amount from my bank account which were updated by me through app.
Hello @Jahanzaib313 welcome to the o2 Community. Are you using a prepaid or postpaid tariff?
The bank details must be changed 7 working days before the next bill. Was that the case for you?
Greetings, Flo
I transferred the due payment on 25 january. but still my o2 app is not functionaly fully. Your kind cooperation is highly appreciated regarding this issue.
Edit o2_Flo: personal data anonymized // 1.2.24
Hey @Jahanzaib313,
I would like to ask you questions from my first answer again: Do you use prepaid or postpaid? Did you change the billing data before the end of the billing cycle? You can find this on your bill. See also our FAQ:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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. Anyway, I will wait a couple of days and see if the bug gets fixed, else I will have to make the phone-call. I double checked the IBAN and it is correct; I also tried multiple browsers.
