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cannot login to O2 app, 403 error how to solve?

S
Rang

I've been using o2 for a while now and can't log into the app. Every time I get the error “A general error has occurred. Please try again later. ". What can you do about it? Kind regards

Edit 05.12.2023 10:011 o2_Katja: verschoben aus Mein o2

6 Antworten

o2_Sven

Hello @Sweetsraboni ,

welcome to the o2 Community 💙.

Have you registered the contract to mein o2 that you are trying to access through the app? Do you also get this message when you are going directly through a browser instead of the app or does it work there?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
S
Rang

Hi.

My browser login works fine. Just having the issue with app.

V
Rang

Hello @Sweetsraboni,

What kind of contract do you have with O₂?

Best regards 

-
S
Rang

@Vilureef 

Hello, I am using O2 DSL connection for home internet.

V
Rang

Hello @Sweetsraboni,

Have you registered your landline number here?

Best regards

-
o2_Sven

Hello @Sweetsraboni ,

how are things looking like on your end, we didn’t hear anything further from you. Were you able to log into the App with your DSL contract as you had hoped to.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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