Warum O2
Warenkorb
 Service
Frage

Internet zuhause contract cancellation within 2 years

Y
Rang

Hi there,

I wonder whether I can cancel my 2 year Wifi contract earlier because my study will end and I am leaving Germany? May I ask what do I need to do so? Thanks in advance!

7 Antworten

schluej
Rang

Moin,

read this Pleas.

 

Live long and prosper 🖖
Y
Rang

As the headline, I choose to terminate my contract of Internet zuhause and it will expire by the end of this month, can I still choose to continue it with no minimum duration contract (no laufzeit) from now on? Thanks. 

 

Edit o2_Sven 13.11.2023/11:56: Merged threads

MXP_Alex
Rang
Benutzerebene 7
Abzeichen

Hi @yadot_,

If you withdraw your cancellation, your contract can be cancelled on a monthly basis after your minimum term has expired. If you actively extend your contract, it will usually be extended by 24 months.

You can withdraw your cancellation by phone or express your wish here in the o2 Community. This will then be processed in the next few days. If you want to get it done quickly, I would recommend calling.

Kind regards,
Alex

o2_Sven

Hello @yadot_ ,

welcome to the o2 Community 💙.

Have you already had contact with us concerning your cancellation or should we take a look here? And do you just want to withdraw for now or are you also interested in extending your contract?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
Y
Rang

Hello @yadot_ ,

welcome to the o2 Community 💙.

Have you already had contact with us concerning your cancellation or should we take a look here? And do you just want to withdraw for now or are you also interested in extending your contract?

 

Kind regards, Sven

Hi Sven,

Thanks for your reply, I have contacted with you to withdraw my cancellation only, to make the account monthly cancellable from now through online chat. Could you please check everything works now (e.g., no need to sent back the routers by 09.12 and the contract can be cancelled any time with 1 month early notice)?

Sincerely,

Yitong

 

Y
Rang

Hi @yadot_,

If you withdraw your cancellation, your contract can be cancelled on a monthly basis after your minimum term has expired. If you actively extend your contract, it will usually be extended by 24 months.

You can withdraw your cancellation by phone or express your wish here in the o2 Community. This will then be processed in the next few days. If you want to get it done quickly, I would recommend calling.

Kind regards,
Alex

Hi Alex, 

Thank you, it was really useful!

o2_Giulia

Hello @yadot_,

Your termination has been canceled and your contract currently continues with a notice period of one month.

Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica