I moved to a new flat and submitted a request to O2. They confirmed activation date 26.01.24. In my O2 order, it also said that I had to enter in my MAC address because I owned my own router . However, that is incorrect. I am renting Fritz!Box 6660 which is deducted from my invoice every month. It was also mailed to me from O2 when I signed up at an O2 store in March 2022.
I entered my MAC address anyway because I didn‘t want the internet to stop working. Unfortunately, that did not work because my internet is not connected.
As per O2‘s request, I connected the cable and the box the night before 25.01.24. It was working perfectly . The next day, activation day, no internet.
I called the English hotline and he asked technical services. They said everything is fine, and they are just waiting for Vodaphone to give the ok. He said it should work and if not, contact them again.
Today, 27.01.24, it still does not work. I know the cable line works because it worked the day before activation. I tried to reset numerous times, I reset to factory settings, nothing. So why isn’t it working?
I am so close to canceling but O2 gave me no problems before. I hope it is just a problem with the MAC address. Can someone help please?
