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Can't check internet contract and login in Mein O2 app

S
Rang

Hi, I tried to check my internet contract online on o2 website but I am having problem. I created this account for interest, and later got internet contract from o2 and received already some documents such as rufnummber “XXXXX/         XXXXX” and username as password for router configurations via post.

When I tried to check my contract information via o2 website after logging in and clicking Mein O2, nothing happens but I get to forum home page (hilfe.o2online.de) and it doesn’t show me that I am logged in. After this I tried to log in in Mein o2 app, but I keep getting general error and try agin later.

 

I am do not speak german, so finding solution has been hard for me so I am looking for help on forum.

 

Best regards,

Songwen

Edit o2_Cora 09.01.24: Moved from Mein O₂, O₂ Online & E-Mail

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Lösung von o2_Sven 9 January 2024, 12:30

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3 Antworten

o2_Sven

Hallo @Songwen ,

your “interest-account” has no connection to your new contract, which is why you always end up here in the community when you log in. You’ll have to register with the contract for mein o2, and then you’ll be able to access the information pertaining to the contract.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
S
Rang

I tried already but I am not sure which is my landline number. I already received my contract via mail and it included rufnummer (for example: 04378/XXXXXXX). I tried using it as landline number but the system says that the contract does not exists. I am not sure if I wrote the number wrong but I tried all kinds of combinations but still not working. I have a technician coming over on 16.1.2024 but I am not sure if I need to have my account created already before that.

 

I have also read that I can not register until my internet is activated but I am not sure about this information.

 

Best regards,

Songwen

Edit o2_Cora 14.01.24: Quote and landline number removed

o2_Sven

Hello @Songwen ,

you can only create the mein o2 account after the activation, that probably was yesterday for you if everything worked out with the technician that came probably for that purpose. Is your connection now up and running and have you already tried to register again?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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