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wifi is not visible

K
Rang

Hello, I am using O2 HomeBox 6642. Yesterday I have tried to change password after that wifi is not visible in the network, but all the lights are  blue ( WLAN, DSL, INTERNET, TELEFON ) and I have tried reset options too.

Kindly get back to if anyone face similar issue.

 

Thanks in advance
Edit o2_Bianca 12.04. 11:01Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community mobile

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Lösung von K_P_ 13 April 2024, 14:02

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7 Antworten

o2_Giulia

Hello @Karthick Palanisamy,

welcome to our o2 Community 😀

You may have hidden the SSID of the Wi-Fi network so that it no longer appears. You can change this again in the router settings under “5 GHz und 2.4 GHz WLAN Einstellungen”.

Please let us know if this was already helpful or if you need further support.

Best regards

Giulia

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K
Rang

 

Thanks for your information and  time .

 

I  have cross checked , it is disabled already( refer attached image ). 

Kindly guide any points to validate . Yesterday I have raised a compliant in O2 service . they just simply raise a ticket and went off not even verified any setting on my router . Really bad .

 

thanks  and regards

Karthick

 

 

schluej
Rang

Have you used the WiFi switch on the top of the router?

Live long and prosper 🖖
K
Rang

Yes friend . My WLAN  lamp is ON.

 

schluej
Rang

Have you checked the wifi channel? Some higher channel (i think > 11) could not be handelt by some devices. Try to switch off one SSID and take a other name for the 5GHz or 2.4 GHz WLAN.

At least you could press the rest on the backside for more than 45 seconds and tray again.

If not the i would like to think you have a defect of the router.

Live long and prosper 🖖
K
Rang

Hello.

Thanks for your great support.

Just spoke with Technical team from O2. they have confirmed as problem with hardware and they are going to replace this faulty router.

Thanks again,

Have a nice weekend 

o2_Gerrit

Hello @K_P_ ,

welcome to our o2 Community 🙂

That is unfortunate, that your router is defect. But good to read that you already organised to have an exchange router sent via our Technical team 🙂

The defect router you can register to send it back to us via our Portal.

Best Regards,

Gerrit

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