Hello @Yanot ,

welcome to the o2 Community .

Have you already had the technician come over to activate the line? If so I’d ask you to contact our technical department as something is definitely not working correctly with your connection. As you are using a HomeBox from us, did you reset the unit once completely before you started the setup and now that it is connected is the DSL signallight blinking?

Kind regards, Sven

Hello @o2_Sven. 

Thank you for answer. 

Yes, technician visited us. Yes, we have reseted device before set up. DSL signallight is blue and it is not blinking. 

Hello @Yanot ,

something is definitely not working properly, as such please contact the technical department and report the issue with your connection. Do you have someone that could translate for you to german in case that you are connected to someone that doesn’t speak english? If you feel more comfortable you can also contact them by chat instead of the hotline.

Kind regards, Sven

Hallo, wir haben seit 4 Tagen kein Internet. Es möchte sich anmelden und es ist erstaunlich, ob Sie helfen können

Hallo @Nevenaavramova ,

herzlich willkommen bei uns in der o2 Community .

Es wäre sehr hilfreich wenn du deine Herausforderung mit dem Anschluss etwas genauer beschreiben könntest. Geht es hier um die Aktivierung, lief der Anschluss vorher schon einmal und jetzt nicht? Welche Technologie und welchen Router hast du in Verwendung?

Schöne Grüße, Sven