Moin,

please do a Werksrest / Factory default reset.

Than wait until the FRITZ!Box power / DSL LED is on.

Login on the configuration page of the FRITZ!Box http://192.168.178.1 and start the configuration.

As O2 DSL for provider.

If the connection fails again, call the hotline and tell them that you are possible „verschaltet“.

The FRITZ!Box is new, used or from O2?

Hello @UsmanAli ,

welcome to the o2 Community .

From what I can see you’ve also already contacted the technical department with your connectivity issue. So far they’ve not found anything wrong with the connection itself, as such their recommendation mirrors schluej’s. Please perform a factory reset of your FritzBox 7530 and afterwards perform the setup again. If this ends up with the same result, then please contact the technical department again with that information.

Kind regards, Sven

Hello,

@schluej Fritzbox is my own and I bought the router new from the store.

Ok, I will try to do the factory reset and check if there is connection. 

I also got this in email today

Ihr Internet- und Festnetzanschluss mit der Auftragsnummer xxxx wurde erfolgreich aktiviert.

Thank you!

Best,

Usman

Hello @UsmanAli 

Did the factory reset work?
Do you have a connection in the meantime?

We would be very pleased to receive feedback on this. 

Best regards,
Maria

As you can see in the screenshot I have the same problem and the internet is still not working.I did do a factory reset. 

Moin,

you have to call the hotline. 

@UsmanAli What dsl name and password you use? Did dsl username have a @s93 in the name?

Hello @UsmanAli,

do you happen to have the opportunity to test a different router on the connection? Are the cables all undamaged?

If Joe Doe's instructions also don't help, you should contact our technical support again tomorrow and let them know that the factory reset was unsuccessful.

You can reach our English hotine tomorrow from 10 a.m. to 6 p.m on 089-666630081.

Our employees will then send a technician if necessary.

Best regards

Giulia

@o2_Giulia I still do not have any progress in the internet connection despite calling yesterday, I am just told to wait for call from technical department which hung up on me while I was speaking and never picked up despite calling back several times. I would like to get compensation for the lack of service in in form of refund. Until I don't have access to Internet I have to rely on Mobile data which is expensive, and I am paying it out of my own pocket.

Hello @UsmanAli ,

from what I can see the technical department has asked once again for you to please contact them so that they can help you with your connection issue. If there is a language barrier keeping you from receiving help, then maybe you have someone that could translate for you?
A reimbursement happens when the technical difficulties have been solved and your connection is up and running.

Kind regards, Sven

@o2_Sven I called back today and figured out that the cable to my apartment has been not setup correctly. I get it that you guys want to rule out other causes that might be on customer end for the problem. Before assuming there is a language barrier, please read what I said before which is that my call was disconnected and I did not receive a callback again nor was I able to reach back on the same number again. 

Feedback:

1. Please inform via sms or email beforehand when the next call will be incoming from the technician.

2. Update the automated voice detection service as it half of the time fails to understand or understands the wrong thing.

Final Update: The internet is working now after the call. I don't know what changed on your O2 end that was needed, it would be useful to know. Thank you for the support to everyone . 

Hi @UsmanAli, I'm very pleased that everything is working now. Unfortunately, I can no longer see what helped, but I'm glad that everything is good now.

If we can continue to support you in any way, please write to us here.

Kind regards Ines.