English O₂ Community

I bought a phone line with an iPhone 15 pro max and the delivery driver canceled the delivery for me because I did not have the address, but the address and name are on the house. He returned the phone to O2 and the amount paid was returned, 185€. A while ago, an amount of 1,330€ was seized from my bank account. I contacted O2 and they said this was a mistake on my part and the amount was returned, but today I received a paper stating that I must pay 1334€ on 04/04/2024. Please solve the problem as soon as possible.Edit by o2_Steffen: Beitrag verschoben von o2 my Handy & Finanzierung zu English o2 Community: Mobile 09.04.2024/10:41

Good afternoon!! I am new with the service, I have just bought a prepaid card. In my webpage (Mein O2) I have not realized that I had selected the “please automatically put 30 euros in my account if my credit is less than 4 euros” option, so I have just seen that now I have 30 euros in my credit (that are going to be deducted from my bank account). I really didn’t want this, what I wanted is to pay monthly and that O2 charged me directly to my bank account. If I understand correctly, if O2 finds enough credit, they will charge it from the credit that I add to my O2 account...so…. if I want to use those 30 euros, should I add more money (my tariff is around 70 euros) ??And then, once this 70 euros are gone - and once selecting the right option, direct charge to my bank account- is this going to be ok?? I hope I explained myself correclty. Thank you!!

Hello , i purchased the Macbook 13 Air but now i want MacBook air pro so is it exchange is possible because i don't like few features in MacBook air 13 .Edit o2_Bianca: Moved from Austausch rund um die Community to English o2 Community mobile

Hallo Guys, I signed a Mobile Data Contract plan from O2 the unlimited Data On Demand last friday and I came back to shop today because im not happy with this unlimited plan because there is actually limit of data everyday and when you reached the Alloted Data per day you need to send a text to continue using it. This is a hassle to me. I want actually another plan from O2 the unlimited Smart but the guys in the shop recommended this unlimited on Demand plan. Question: The shop told me I cant cancel anymore the contract. Another Q, will i still be able to Recall it or Widerruf? I heard there is 14 days time to Widderuf is that correct?  thanks in Advance guys! :)Edit o2_Cora 08.04.24: Post moved from → O₂ Mobilfunk: Vertrag & Tarife

Well I have a prepaid o2 simcard (old) and now I got a new contract from Freenet service on a different o2 number. I have attempted to contact both Freenet customer service for guidance on this, despite of my efforts, I have been unable to proceed with porting process.  o2_Giulia, 18.04.2024, 14:02: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Mobile

Please delete my 'mein O2' account and my community account also. o2_Antje: Moved from Mein o2 to English Community / 27.09.2023

Hi,I made a new contract for Fritz!Box 6660 Cable to be activated on 18.07.2022. However, the box arrived a few weeks after the activation date (who does this!😫). Even though I got an email that the activation was successful (in the absence of the router😒), after the setup, nothing seems to work (no internet connection). The ‘power on’ light keeps blinking without end. I have called Support several times, both in English and German, yet nothing seems to work. No email address to reach them. What kind of service is this?😌I’m tempted to terminate the contract, so that I don’t pay for what I didn’t use, unless I get some help from the community. Please help as quickly as possible. ThanksEdit o2_Larissa 31.07.2022/ 14:23: moved from Router, Software, Internet & Telefonie 

Hello, I ordered tablets from O2 on April 8th. It was also delivered to the cargo. However, there has been no change in the cargo status since April 10 and the product has not been delivered to me. I wanted to contact DHL, but I received the answer "the company sending the cargo needs to contact us." I would be glad if you could help me on this issue.Best regardsAtalay

Es kann sein, dass eine O2-Einrichtung keine Antragsformulare hat.

Would one of the o2 experts here please help? I have 2 contracts (one for myself and one for my son), I just extended the contract for my son and checked the follow-up email - it says there’s a 4,99€ fee for a “multicard”. What is this, and how can I remove it from the contract?

Subject: Request for Order Cancellation - UrgentDear O2 Customer Service,I hope this message finds you well. I am writing to request the cancellation of two phone orders that I placed on April 8. Unfortunately, I have not received any updates on the status of these orders, and I would like to proceed with canceling them at the earliest opportunity.I kindly ask for your assistance in canceling these orders promptly and providing confirmation of the cancellation to me at your earliest convenience. If there are any specific steps or information required from my end to facilitate the cancellation process, please let me know so that I can provide the necessary details promptly.I understand the importance of following the correct procedures for order cancellations and appreciate your prompt attention to this matter. Your assistance in resolving this issue would be greatly appreciated.Thank you for your attention to this request. I look forward to receivi

Dear O2 team,  I am your very satisfied customer and use 2 tariffs: 1 for my mobile phone and 1 for 5g home router.  I recently discovered, that there is a possibility to have the DSL home internet at my home (XXXXX), so I wanted to learn what is the best way to do that? (i.e. switch my 5g router with the DSL one). Please advice :) Thanks, AlexEdit o2_Bianca 09.02. 11:23Uhr: Moved from Austausch rund um die Community to English o2 Community mobile, personal information removed

The number of caller is not displayed despite CLIP being activated in Fritzbox. And Telephone number transmission is also shown active in Mein O2 account.Edit o2_Cora 08.04.24: Post moved from → DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie

Hello, I have a question. My contract ended in February. I didnt do any actions about it. Just left it as it was, And I keep paying for the data but not the phone anymore. Is it necessary to renew contract? I dont need a new phone. For tarif maybe? So I decided to renew my contract and I chose that data plan with 35gb for 35 euro or something. It was discounted to 16euro monthly. Is the 16 euro monthly a one time only then will it be switched back to 35 euro again? The contract says its unbefristet so if ever tht happens i’ll just have to cancel. Can somebody tell me how it works? Should I just left it unrenewed? I heard that you pay more costly if not renewed also. Is that true?Edit o2_Cora 09.04.24: Post moved from → O₂ Mobilfunk: Vertrag & Tarife

I just did a recharge with another plan on my O2 sim before the completion of 28 days of my previous plan. The new recharge went successful but after finishing 28 days my previous plan automatically got recharged. I immediately cancelled the plan but I didn't get any refund for that. How can I get a refund and how can I turn off automatic recharge?Your help would be considered very grateful. Edit by o2_Manuela: moved from o2 Mobilfunk: Vertrag & Tarife → English o2 Community: Mobile

I have cancelled my Telekom prepaid SIM card on 09.03, later I have got back my credit and the SIM card is no more available. then I have tried to  bring the number to o2, but it failed two times, one on 18.03 and another time on 19.03.the email said that my contract was not canceled or the prepaid card was not canceled.but I have asked Telekom and they said it was already canceled on 11.03, and the number can be ported  now.please, anybody can tell me what should I do?thanks!

I was on the plan postpaid M flex 19.99eur and I decided to cancel it on 6.4.2024 and signed up for other plan instead. I received the bill to pay 52 eur. I’m confused because the hotline service didn’t mention anything about the additional fee when I made the contract, cancelled, and signed up for the new one. They only told me about the monthly pay that it will only be 19.99 eur. I feel tricked. I don’t have that much money to pay. This is too much. Please help. Thank you so much. Edit o2_Cora 13.04.24: Title adapted & Topic moved from → O₂ Mobilfunk: Vertrag & Tarife

Recently I bought a postpaid sim card from O2 Store. Its was free but I got bill of 41 euro for the sim also i bought the unlimited smart package of 43 euro after discount 20 Euro.(I hope they don't charge me 43 fully)Why I'm being charged sim price? Edit o2_Cora 11.04.24: Post moved from → O₂ Mobilfunk: Rechnung

can you please delete my all O2 account edit o2_Matze 20.01. 12:33 Post merged

Good day!Could you please release my phone number for porting to the other mobile provider? Since mobile app has been updated I can't find where to do it myself.Do I need to have some money on my balance to make porting action successful?Best regards 

I had opted for porting from O2 via check24.But I got mail saying O2 rejected it.What should I do to get the porting successfull?

Here's the translated letter in English:⸻Dear O2 Representatives,My name is XXXX. I am writing to address a serious issue regarding the non-fulfillment of the contract I entered into for a two-year term to receive an iPhone 15 Pro Max on installment. According to the contract terms, I was supposed to receive the specified phone, however, it was never delivered to me. Thus, the contract conditions were not met, constituting a breach on your part.In accordance with the EU Consumer Rights Directive, if goods are not delivered within 30 days or by another agreed date, the consumer has the right to cancel the order and receive a full refund of all payments made. Therefore, I request a refund of all payments made from September 2023 to March 2024.Please address this issue promptly and inform me about the refund procedure.Sincerely, XXXXX⸻Edit o2_Antje: Personal Data removed an reloc

Hello. I just topped up my prepaid SIM card after a gap of almost 1.5 months and now it shows no service for my O2 SIM. Since it was previously on direct debit, there probably was an outstanding amount which I am not sure was paid or not. In the time that I was not using it, I cancelled the direct debit from my bank account ( which probably means that the direct debit cannot be processed even now despite my account being topped up ). I only need the SIM card for a couple more days. How do I get around this problem? I have topped it up enough now to cover all pending expenses and bought an active pack too but wouldn't prefer to enable direct debit again. o2_Giulia, 12.04.2024, 15:01: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Mobile

Hello, I am using O2 HomeBox 6642. Yesterday I have tried to change password after that wifi is not visible in the network, but all the lights are  blue ( WLAN, DSL, INTERNET, TELEFON ) and I have tried reset options too.Kindly get back to if anyone face similar issue. Thanks in advanceEdit o2_Bianca 12.04. 11:01Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community mobile

I paid the bill manually today IBAN: DE16 7002 0270 0005 7131 53Bank: HypoVereinsbank AG Munichand put my customer number in the reference. When will I get a confirmation and when the payment will reflect on my O2 app?Customer number: ********Invoice number