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To cancel direct debit and delete bank information

S
Besucher:in

Hello,

I'm going to go back my home country. So I would like to cancel direct debit. And could you delete my bank information? Thank you!

 

Lösung von o2_Andrea

Dear @SO3869 ,

I just wanted to cancel your active packs, but I see they were already cancelled yesterday.

You still have a remaining credit on the card, you can have this paid out (bank account within the EU), then the SIM card will also be deactivated directly. To do this, you need to send us the form for the credit payment.

Kind regards,

Andrea

10 Antworten

o2_Sven
  • o2_SvenModerator
  • Moderator
  • July 18, 2022

Hello @SO3869 ,

welcome to the o2 Community 💙.

If you are leaving the country, have you already send in a cancellation for your contract or are you using a Prepaidcard from o2?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
o2_Andrea
S
Besucher:in
  • SO3869
  • Autor
  • Besucher:in
  • July 18, 2022

Thank you for reading. I use Prepaidcard.

Thank you!

 

o2_Manuela
  • o2_ManuelaTeam
  • Team
  • July 19, 2022

Hello @SO3869 , 

you can write us a short letter with your name, adress and your phone number for the cancellation.

There you can also mention that you want to delete the deposited bank information.

You can send us the letter to this adress: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

A letter is not mandatory , you can also deactivate your active packs and dont load money on your prepaid sim.

The sim will be deactivated after a certain time.

Should we cancel certain packs for you?

 

Best regards, 

Manuela

 

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
S
Besucher:in
  • SO3869
  • Autor
  • Besucher:in
  • July 19, 2022

Hello O2 teams,

I had already came back my home country. So could you cancel my certain packs? Thank you a lot! 

Best regards

o2_Andrea
  • o2_AndreaTeam
  • Team
  • Lösung
  • July 23, 2022

Dear @SO3869 ,

I just wanted to cancel your active packs, but I see they were already cancelled yesterday.

You still have a remaining credit on the card, you can have this paid out (bank account within the EU), then the SIM card will also be deactivated directly. To do this, you need to send us the form for the credit payment.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
S
A
Besucher:in
  • arya0002
  • Besucher:in
  • August 24, 2022

Hi, i want to cancel my direct debit and delete my bank information. Although i blocked the direct debit payment from the bank. But i want o2 also to cancel my direct debit. Kindly help.

I will manually recharge my sim as per need. its a prepaid card.

o2_Micha
  • o2_MichaTeam
  • Team
  • August 25, 2022

Hi @arya0002 thanks for writting. we have cancel the direct debit service for you.

If you have any new requests, you are always welcome.

kindly regards
Michael

#bleibgesund
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • May 8, 2023

New comment moved to

 

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S
Besucher:in
  • schirag89
  • Besucher:in
  • September 26, 2023

Hi, I want to cancel direct debit for my O2 Number

o2_Steffen
  • o2_SteffenTeam
  • Team
  • October 6, 2023

Welcome to the Community @schirag89. 💙

Do you also use a prepaid SIM card?

If that should be the case:

Hello @SO3869 , 

you can write us a short letter with your name, adress and your phone number for the cancellation.

There you can also mention that you want to delete the deposited bank information.

You can send us the letter to this adress: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Best regards

Steffen

 

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