Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

There may be a billing issue with your mobile account. Contact your provider

  • September 2, 2023
  • 4 Antworten
  • 246 Aufrufe
G
Einsteiger:in

hello o2 community 

i have this issue i pay my bills but this keep showing 

There may be a billing issue with your mobile account. Contact your provider or add a new payment method.

how can i solve this ??

 

 

 

EDIT: verschoben von “Austausch rund um die Community” in Englisch:mobile     03.09.23; 08:58 Uhr;  o2_Maria

Lösung von bs0

Where are you seeing this message? I am guessing not in the community despite the category you chose to post in.

4 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • Lösung
  • September 2, 2023

Where are you seeing this message? I am guessing not in the community despite the category you chose to post in.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
G
Einsteiger:in
  • Ggtfddnntt
  • Autor
  • Einsteiger:in
  • September 2, 2023

i use my number as a subscribe to netflix and other apps in iphone but this month when i tried to use my number it show the message i posted in the beginning 

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • September 2, 2023

Then there is most likely a block on third party payments from your phone. You will need to choose a different payment method.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Flo
  • o2_FloTeam
  • Team
  • September 7, 2023

Hey @Ggtfddnntt,

Unfortunately, we have no influence on the payment methods for third-party services and cannot unblock them. The tip from bs0 is therefore the best. Another payment method would be useful!

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica