How to activate back my prepaid tariff

@o2_Tobias Hi , ,I purchased O2 prepaid sim Germany (o2 loop) but tariff plan didn't get activated because of which am unable to login to o2 or use internet , My SIM is activated and am able to make calls but no internet , my balance is 24 euros. Please help me!! I even visited the o2 store but no help. 

Good Morning, 

  I purchased an O2 Sim card for 9.99€ in Frankfurt Airport and activated it. The pack said it had 3.5 GB data and unlimited calls. But after using for half a day everything was gone. I was not able to make any calls. It said I had to recharge if I have to make an outgoing call. Also Internet is not working in it.

Kindly let me know what is the issue. And please help me resolve it. 

Thank you 

@Malarvizhi I think we both have same issue , the tariff plan didn’t get activated and you used the credit 9.99 euro for making calls which in turn emptied you balance. I think you need to get recharged 15 euro and activate 9.99 tariff plan . Am also waiting for the answer to how to activate the tariff plan with my balance

P.S - You can check balance via *101# 

Hello @Akshit and hello @Malarvizhi,

welcome to our o2 Community 😊

As I understand you have bought a SIM card with a 10 EUR credit. In order to use the o2 My Prepaid S for 9,99 EUR you first need to order the package. Please find more information in English on our Prepaid products here:

• o2 Prepaid - tariffs, packs and options

I hope you have found a solution meanwhile and everything is working now.

Best regards

Giulia

Hello

Please help me. I want to change my tariff and uploaded 15 euros in my account. Now I am trying to contact the 02 prepaid team but they all speak German. Calling them has already costed me a euro while I wanted the plan with 14.99 €. Please help me if I can do it myself somehow.

Thank you 

@Sasmunich

The O2 Prepaid M Pack can only be booked for new prepaid SIM cards with 14.99 € .

The price is then only valid for the first 4 weeks.

For existing SIM cards it cost €17.99.

If you have any questions, you can also try the chat,

if you are lucky someone will speak English there.

• O2 Prepaid-Chat

or

Hello @Sasmunich, i´m glad poales was so quick with the answer.  😊

Were you able to book everything as you wanted?

Kind regards, Ines.

hi

Not really, I was offered not a very good tariff like only 6.5 GB for 13 euros.

Are there any alternative tariffs that I can opt for in the next months?

This whole thing is super confusing.

Sana

Thank you for your answer @Sasmunich.

You can find all our prepaid tariffs here: Prepaid-Tariffs

Please not, that the first booking of the Tariff is cheaper as an offer and the following bookings are at the regular price.

Kind regards, Ines.

Hello

I managed to activate a monthly package 4Mb for 10€ after a lot of struggle. However, in my app it says that the package is only valid until the next week?

I really don't understand what has happened. Please help me. 

Hi @Sasmunich, I was happy to check that. Your pack is booked till Septemer the 7. So that looks fine. 😊

Did you get a message that was irritating?

Kind regards, Ines.

Hi @o2_Ines thank you for helping me. However I can still see that my monthly tariff is due to expire in 4 days. Are you sure its booked until 7th September? 

Thank you 

Sana

Ah I see what´s irritating @Sasmunich. In our System, the tariff o2 Prepaid Data Pack M is booked till the 7th September but there is also the other The Tariff o2 my Prepaid M that will be deactivated at the 16th of August.

If you want, i can book the o2 my Prepaid M for you. Please have a look what works for you bette.

Kind regards, Ines.

Hi 

My O2 prepaid M expiring today says that it will be auto activated tomorrow. However, this is not subscribed by me and I already have O2 prepaid data pack M until 7th September. How to make sure the other tariff do not get activated tomorrow?

Thank you 

Sana

@Sasmunich 

please cancel the MyO2prepaid M    at the "end of term". Then you can still use it until then.

as an example

Dear @Sasmunich ,

did it work with the cancellation? Is everything now running as desired?

Kind regards,

Andrea

Hi

Yes it did work. I hope things were a bit more easier to work around. I feel every month I try to train myself to use the app 😊

Dear @Sasmunich ,

I'm glad to hear that. 😉
Feel free to contact us again if you need further support.

Kind regards,

Andrea