Hi @Anajp, 

welcome to our English Community. 

I understand that it might be confusing to use the Mein o2-App in German. 

But of course, we are always there to help you. As you were already charged for the package “o2 My Prepaid S” on 5th March, I ordered now the package for you free of charge for 28 days. 

Please make sure that you have enough on your card in order to prolong the package after these 28 days. 

I hope you are fine with this solution. 

Loving greetings,

Tobias

@o2_Tobias Hi , ,I purchased O2 prepaid sim Germany (o2 loop) but tariff plan didn't get activated because of which am unable to login to o2 or use internet , My SIM is activated and am able to make calls but no internet , my balance is 24 euros. Please help me!! I even visited the o2 store but no help. 

Good Morning, 

  I purchased an O2 Sim card for 9.99€ in Frankfurt Airport and activated it. The pack said it had 3.5 GB data and unlimited calls. But after using for half a day everything was gone. I was not able to make any calls. It said I had to recharge if I have to make an outgoing call. Also Internet is not working in it.

Kindly let me know what is the issue. And please help me resolve it. 

Thank you 

@Malarvizhi I think we both have same issue , the tariff plan didn’t get activated and you used the credit 9.99 euro for making calls which in turn emptied you balance. I think you need to get recharged 15 euro and activate 9.99 tariff plan . Am also waiting for the answer to how to activate the tariff plan with my balance

P.S - You can check balance via *101# 

Hello @Akshit and hello @Malarvizhi,

welcome to our o2 Community

As I understand you have bought a SIM card with a 10 EUR credit. In order to use the o2 My Prepaid S for 9,99 EUR you first need to order the package. Please find more information in English on our Prepaid products here:

I hope you have found a solution meanwhile and everything is working now.

Best regards

Giulia

Hello

Please help me. I want to change my tariff and uploaded 15 euros in my account. Now I am trying to contact the 02 prepaid team but they all speak German. Calling them has already costed me a euro while I wanted the plan with 14.99 €. Please help me if I can do it myself somehow.

Thank you 

@Sasmunich

The O2 Prepaid M Pack can only be booked for new prepaid SIM cards with 14.99 € .

The price is then only valid for the first 4 weeks.

For existing SIM cards it cost €17.99.

If you have any questions, you can also try the chat,

if you are lucky someone will speak English there.

• O2 Prepaid-Chat

or

Hello @Sasmunich, i´m glad poales was so quick with the answer. 

Were you able to book everything as you wanted?

Kind regards, Ines.

hi

Not really, I was offered not a very good tariff like only 6.5 GB for 13 euros.

Are there any alternative tariffs that I can opt for in the next months?

This whole thing is super confusing.

Sana

Thank you for your answer @Sasmunich.

You can find all our prepaid tariffs here: Prepaid-Tariffs

Please not, that the first booking of the Tariff is cheaper as an offer and the following bookings are at the regular price.

Kind regards, Ines.

Hello

I managed to activate a monthly package 4Mb for 10€ after a lot of struggle. However, in my app it says that the package is only valid until the next week?

I really don't understand what has happened. Please help me. 

Hi @Sasmunich, I was happy to check that. Your pack is booked till Septemer the 7. So that looks fine.

Did you get a message that was irritating?

Kind regards, Ines.

Hi @o2_Ines thank you for helping me. However I can still see that my monthly tariff is due to expire in 4 days. Are you sure its booked until 7th September? 

Thank you 

Sana

Ah I see what´s irritating @Sasmunich. In our System, the tariff o2 Prepaid Data Pack M is booked till the 7th September but there is also the other The Tariff o2 my Prepaid M that will be deactivated at the 16th of August.

If you want, i can book the o2 my Prepaid M for you. Please have a look what works for you bette.

Kind regards, Ines.

Hi 

My O2 prepaid M expiring today says that it will be auto activated tomorrow. However, this is not subscribed by me and I already have O2 prepaid data pack M until 7th September. How to make sure the other tariff do not get activated tomorrow?

Thank you 

Sana

@Sasmunich 

please cancel the MyO2prepaid M    at the "end of term". Then you can still use it until then.

as an example

Dear @Sasmunich ,

did it work with the cancellation? Is everything now running as desired?

Kind regards,

Andrea

Hi

Yes it did work. I hope things were a bit more easier to work around. I feel every month I try to train myself to use the app

Dear @Sasmunich ,

I'm glad to hear that.
Feel free to contact us again if you need further support.

Kind regards,

Andrea