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Hi, 

I previously had a prepaid o2 plan which has not auto-renewed. I would like to re-activate the same plan and top up my account to purchase this plan online but I can not work out how to do so. I am not in Germany right now so am unable to do so in person. Help would be much appreciated thanks. In my account when I go to try and change the tarrif it says “Unfortunately, changing tariffs via “My O 2 ” is currently not possible. Please use the tariff manager via *107# on your mobile phone to make the desired tariff change.” I have called this number on my phone and it just directs me to call another number to top up, but doesn’t tell me how I can change the plan. 

Hello @emilyb,

You don't need to change your tariff, just your tariff option. You can find options under tariff & SIM card for smartphones. Open the right tab.

You can find everything about charging here.

Best regards

Hi,

I have selected one of those prepaid options and now have received an email about my order with a contract summary attached. I do not want to sign up for a contract, I only want to continue using prepaid and be able to renew my original prepaid plan. Could you please help me to do this, I do not understand why it is so difficult to renew my prepaid plan. 

Thanks

Emily

Hello @emilyb,

The contract summary is mandatory for the provider because of transparency. The pack can be canceled at any time.

Best regards

Hey @emilyb,

welcome to the o2 Community 💙

Did Vilureef's explanation help you so far or should we look at it again together?

Greetings,
Flo

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