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Hi

I have ordered DSL Internet but the order activation date is too late. I would like to cancel my order xx.



How can i cancel my order online?



Regards



Dilip



Edit by o2_Katja: Autragsnummer entfernt, Thread verschoben wom Wohnzimmer zur English Community
Hello @Dilip,

the activation will always take place as soon as possible. Unfortunately this may sometimes take some days.

If you ordered the contract online or via phone you should have recieved a "Widerrufsbelehrung". You will find further information on how to cancel an order within 14 days after recieving this notice in this document.

Regards,

Lars
Dear Lars,



I have called on Aug-30 to cancel the order immediately. I was told that the cancellation of the order is received. But on Sep-1 i received the email with activation details.



I sent an email today to widerruf@cc.o2online.de to cancel my order.



Can you please confirm and let me know if my order is cancelled.



Thanks much



Dilip
Hello @Dilip,

acording to all the information I see in your customer data your wish to cancel this contract prior to activation reached us in time. I escalated this issue to the right departement so that this will be solved soon.

There are several parts in an activation proccess of a landline connection that may take some days so it is still possible that you will recieve further information about this.

Regards,

Lars
Dear Lars



i changed my mind about cancellation and would actually like to keep O2 activation date on Sep-18 and continue with 2 year contract.



Is it possible to revert my cancellation request?



Regards



Dilip
Hello @Dilip,

unfortunately there is no way to reactivate your order. If you still want a DSL contract is is necessary to order a new one. If you already recieved a router from us you can send it back free of charge by using our DSL logistics portal.

Regards,

Lars

hello everyone!
The same situation.
I want to cancel Home Flex order. Before activation (planned on 27.10). 

Please tell me how to fill in Vertragsnummer and Kundennummer in Widerrufsbelehrung document.

I don't think they have been assigned yet? Or can you just not specify them, but refer to the order number? It seems to be the only ID in Mein 02.
it is similar to CINAo2NXXXXXXXB

@Max239 Yes you can refer to the order number.

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