I want to terminate my Prepaid SIM in O2. I read the guideline and saw that I have to fill out a form and send it by post letter.
1) Is sending a post letter the only way to get my top-up balance back? How long will the process take after sending the letter?
2) Also, I never got to use these plans as my SIM got terminated as soon as I signed up for another contract. Do you think it is possible to get a refund on these plans?
Thank you in advance, and please let me know if there is a contact I can call in English to get help on my termination.
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Good evening @Geneee,
Welcome to the O₂ community!
Thank you for addressing the community with your request.
Customer Support English: 089 66 66 30 08 1 - Support hours: We are available on weekdays from Mon. - Fri. 8 am - 8 pm and Sat. 10 am - 6 pm.
Delivery of the letter usually takes 2 - 5 working days. You can now cancel contracts with one click but I don't know exactly if it works for prepaid. After O₂ has received the notice it usually takes a few days but it can also take up to 8 weeks depending on how many notices the employees have to process.
Whether you get a refund I can not tell you that can only say a moderator.
It may take up to 14 days for a moderator to stop by here due to high demand for help.
Best regards | RhobarDerIII
Thank you for the answer.
I will wait for the moderator to stop by and help me solve my other inquiries. Actually it is these 3 plans that I didn’t get to use. (Surf-Dayflat-Voice, o2 Community-Flat, o2 Prepaid Data Pack S)
Let me know if I can get refund for these 3 plans as my sim got terminated on 21’st of Sep and I didn’t get to use any of these plans.
thanks in advance.
Hello, I have arranged the credit entry for you. Please have your credit paid out to your bank account using the following PDF template:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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