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M
Besucher:in
Hi all,

I am about to leave Germany and hence I need to terminate my o2 contract (home S flex).
I followed the online procedure but at the end I have been asked for a "4-digit personal customer code". The page says I should find it on top of the contract, but there's nothing.
I've made some searches over the past threads here and I found I should have received it by post at home but I am quite sure I haven't received anything.
Could you help me? Thank you in advance

Lösung von o2_Manga

Hi @myway1991 and @mr71,

the personal identification code is going to be sent by post within the next days.

KR Manga
    M

    15 Antworten

    M
    Besucher:in
    • mr71
    • Besucher:in
    • May 15, 2019
    I would like to know as well...
    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • May 18, 2019
    Hi @myway1991 and @mr71,

    the personal identification code is going to be sent by post within the next days.

    KR Manga
    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    F
    Besucher:in
    • fgn
    • Besucher:in
    • April 24, 2020

    Same situation here, I can not find this code anywhere.

    Y
    Besucher:in

    same situation here, can I please receive it by post.

    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • May 11, 2020

    Hello @fgn & @yahiaeltai1423 ,

     

    the letter with the code is now requested and should arrive soon.

     

    Viele Grüße,

    Kurt

    Signatur :)
    H
    Besucher:in
    • hg_30
    • Besucher:in
    • September 7, 2020

    Hello, @o2_Kurt I would also like to get customer code.

    o2_Tobias
    • o2_TobiasTeam
    • September 8, 2020

    Hi @hg_30, 

     

    welcome to our English community. Thanks for your request. 

     

    I have ordered now the delivery of your personal identification-code to your contact-address. The letter will arrive within the next few days. 

     

    Thanks for contacting us here. 

     

    If you have any further questions, do not hesitate to come back to our English community. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    E
    Besucher:in
    • ephi
    • Besucher:in
    • February 18, 2021

    I have a contract I recently signed with 02
    However, I could not use quality internet at home
    LTE It's the slowest internet 

    I am deaf, i cant call to O2 office 

    It must solve the problem of the deaf

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • February 25, 2021

    Hello @ephi, welcome at our community.

    I am sorry that you have issues with with the LTE. Did you check the net with this Link? Netzstörung Please have a look there.

    Kind regards, Ines.

     

    R
    Besucher:in
    • Robert_petru
    • Besucher:in
    • December 27, 2021

    Hello i need my personal customer code you can send it home to? 

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • December 30, 2021

    Hello @Robert_petru,

    welcome to our o2 community :relaxed:

    As I don’t have any data from you yet I will send you a private message for data exchange.

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • January 8, 2022

    Hello @Robert_petru,

    as I haven’t heard from you anymore, I assume that your issue has already been solved meanwhile.

    Please let us know if you have any further questions.

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    T
    Besucher:in
    • Thanasisk
    • Besucher:in
    • August 22, 2023

    Hallo 

    i Would also like to get my personal customer code .

     

    Vilureef
    Legende
    • Vilureef
    • August 22, 2023

    Hello @Thanasisk,

    You can find it in "My O₂“.

    Best regards 

    -
    o2_Flo
    • o2_FloTeam
    • Team
    • August 30, 2023

    Hey @Thanasisk,

    did you find your customer code :)?

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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