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Hi all,



I am about to leave Germany and hence I need to terminate my o2 contract (home S flex).

I followed the online procedure but at the end I have been asked for a "4-digit personal customer code". The page says I should find it on top of the contract, but there's nothing.

I've made some searches over the past threads here and I found I should have received it by post at home but I am quite sure I haven't received anything.

Could you help me? Thank you in advance
I would like to know as well...
Hi @myway1991 and @mr71,



the personal identification code is going to be sent by post within the next days.



KR Manga

Same situation here, I can not find this code anywhere.


same situation here, can I please receive it by post.


Hello @fgn & @yahiaeltai1423 ,

 

the letter with the code is now requested and should arrive soon.

 

Viele Grüße,

Kurt


Hello, @o2_Kurt I would also like to get customer code.


Hi @hg_30

 

welcome to our English community. Thanks for your request. 

 

I have ordered now the delivery of your personal identification-code to your contact-address. The letter will arrive within the next few days. 

 

Thanks for contacting us here. 

 

If you have any further questions, do not hesitate to come back to our English community. 

 

Loving greetings,

Tobias


I have a contract I recently signed with 02
However, I could not use quality internet at home
LTE It's the slowest internet 

I am deaf, i cant call to O2 office 

It must solve the problem of the deaf


Hello @ephi, welcome at our community.

I am sorry that you have issues with with the LTE. Did you check the net with this Link? Netzstörung Please have a look there.

Kind regards, Ines.

 


Hello i need my personal customer code you can send it home to? 


Hello @Robert_petru,

welcome to our o2 community :relaxed:

As I don’t have any data from you yet I will send you a private message for data exchange.

Best regards

Giulia


Hello @Robert_petru,

as I haven’t heard from you anymore, I assume that your issue has already been solved meanwhile.

Please let us know if you have any further questions.

Best regards

Giulia


Hallo 

i Would also like to get my personal customer code .

 


Hello @Thanasisk,

You can find it in "My O₂“.

Best regards 


Hey @Thanasisk,

did you find your customer code 🙂?

Greetings,
Flo


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