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customer code

  • Mai 10, 2019 10:57 AM UTC
  • 15 Antworten
  • 948 Aufrufe
Besucher:in
Hi all,

I am about to leave Germany and hence I need to terminate my o2 contract (home S flex).
I followed the online procedure but at the end I have been asked for a "4-digit personal customer code". The page says I should find it on top of the contract, but there's nothing.
I've made some searches over the past threads here and I found I should have received it by post at home but I am quite sure I haven't received anything.
Could you help me? Thank you in advance

Lösung von o2_Manga

Hi @myway1991 and @mr71,

the personal identification code is going to be sent by post within the next days.

KR Manga
Zur Antwort springen

      15 Antworten

      Besucher:in
      • mr71
      • Besucher:in
      • Mai 15, 2019 12:15 PM UTC
      I would like to know as well...
      o2_Manga
      • o2_MangaModeratorin
      • Lösung
      • Mai 18, 2019 4:05 PM UTC
      Hi @myway1991 and @mr71,

      the personal identification code is going to be sent by post within the next days.

      KR Manga
      Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
      Besucher:in
      • fgn
      • Besucher:in
      • Apr. 24, 2020 6:33 AM UTC

      Same situation here, I can not find this code anywhere.

      Besucher:in

      same situation here, can I please receive it by post.

      o2_Kurt
      Forum|alt.badge.img+41
      • o2_KurtModerator
      • Moderator
      • Mai 11, 2020 3:39 PM UTC

      Hello @fgn & @yahiaeltai1423 ,

       

      the letter with the code is now requested and should arrive soon.

       

      Viele Grüße,

      Kurt

      Signatur :)
      Besucher:in
      • hg_30
      • Besucher:in
      • Sept. 7, 2020 9:38 AM UTC

      Hello, @o2_Kurt I would also like to get customer code.

      o2_Tobias
      • o2_TobiasTeam
      • Sept. 8, 2020 7:31 AM UTC

      Hi @hg_30, 

       

      welcome to our English community. Thanks for your request. 

       

      I have ordered now the delivery of your personal identification-code to your contact-address. The letter will arrive within the next few days. 

       

      Thanks for contacting us here. 

       

      If you have any further questions, do not hesitate to come back to our English community. 

       

      Loving greetings,

      Tobias

      Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
      Besucher:in
      • ephi
      • Besucher:in
      • Feb. 18, 2021 9:38 AM UTC

      I have a contract I recently signed with 02
      However, I could not use quality internet at home
      LTE It's the slowest internet 

      I am deaf, i cant call to O2 office 

      It must solve the problem of the deaf

      o2_Ines
      • o2_InesModeratorin
      • Moderatorin
      • Feb. 25, 2021 12:45 PM UTC

      Hello @ephi, welcome at our community.

      I am sorry that you have issues with with the LTE. Did you check the net with this Link? Netzstörung Please have a look there.

      Kind regards, Ines.

       

      Besucher:in
      • Robert_petru
      • Besucher:in
      • Dez. 27, 2021 1:27 PM UTC

      Hello i need my personal customer code you can send it home to? 

      o2_Giulia
      • o2_GiuliaTeam
      • Team
      • Dez. 30, 2021 12:40 PM UTC

      Hello @Robert_petru,

      welcome to our o2 community :relaxed:

      As I don’t have any data from you yet I will send you a private message for data exchange.

      Best regards

      Giulia

      Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
      o2_Giulia
      • o2_GiuliaTeam
      • Team
      • Jan. 8, 2022 1:09 PM UTC

      Hello @Robert_petru,

      as I haven’t heard from you anymore, I assume that your issue has already been solved meanwhile.

      Please let us know if you have any further questions.

      Best regards

      Giulia

      Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
      Besucher:in
      • Thanasisk
      • Besucher:in
      • Aug. 22, 2023 9:26 AM UTC

      Hallo 

      i Would also like to get my personal customer code .

       

      Vilureef
      Legende
      • Vilureef
      • Aug. 22, 2023 9:30 AM UTC

      Hello @Thanasisk,

      You can find it in "My O₂“.

      Best regards 

      o2_Flo
      • o2_FloModerator
      • Moderator
      • Aug. 30, 2023 9:42 AM UTC

      Hey @Thanasisk,

      did you find your customer code :)?

      Greetings,
      Flo

      Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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