Hi @pjp352 

welcome to our o2 community. 

I can’t stop the Surf-Dayflat-Voice because it is a security pack if you use a smartphone. These are always -on -devices which connect to the internet automatically if you don’t block the access. I can arrange a barring of mobile data or will you do it by yourself in the settings?

Greetings

Hello, thanks for your reply. I notice the funds ran out in my account and the billing finally stopped. I am glad this is a prepaid program. PJP

Hi @pjp352, 

thanks for your reply. 

So, everything is clarified for you, or do you still need my help? 

Just let us know, if you have any further question. 

Loving greetings,

Tobias

Hello, thank you for your response. There is no other request at this time. Please help to close this post. Jianping.

Hi @pjp352, 

thanks for your response. 

Good that we could help you with this information. 

Just feel free to come back to our English community whenever you have further questions. 

Loving greetings,

Tobias

I also have a prepaid SIM card with monthly automatic debit that would like to cancel (stopping debits from my account).

how do I do that?

Hello @Cancel Prepaid card ,

welcome to the o2 Community .

You can cancel your Prepaid card by sending in a normal cancellation or you could not charge the account itself, at that point the card would get deactivated automatically after a while without any usage.

Best regards, Sven