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cancel my prepaid mobile plan

  • Okt. 8, 2020 3:21 PM UTC
  • 7 Antworten
  • 227 Aufrufe
Besucher:in

Hi,

I have  o2 my prepaid M for two months (ending 3 Oct 2020) and decided to not use it anymore. I should have 8 eruo balance in my  account by the end of last 28 days (3 Oct 2020). I thought this is not enough for another 28 days of  O2 my prepaid M, so the service will stop it self.

Surprising, O2 is charging me  Surf day flat voice since 3 Oct 2020. Can you help me to stop this service? I definitely don't want to get in negative, since that is the whole reason to choose prepaid.

Please let me know,

PJP

Lösung von o2_Manga

Hi @pjp352 

 

welcome to our o2 community. :slight_smile:

I can’t stop the Surf-Dayflat-Voice because it is a security pack if you use a smartphone. These are always -on -devices which connect to the internet automatically if you don’t block the access. I can arrange a barring of mobile data or will you do it by yourself in the settings?

 

Greetings

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7 Antworten

o2_Manga
  • o2_MangaModeratorin
  • Lösung
  • Okt. 12, 2020 5:37 PM UTC

Hi @pjp352 

 

welcome to our o2 community. :slight_smile:

I can’t stop the Surf-Dayflat-Voice because it is a security pack if you use a smartphone. These are always -on -devices which connect to the internet automatically if you don’t block the access. I can arrange a barring of mobile data or will you do it by yourself in the settings?

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
Besucher:in
  • pjp352
  • Autor
  • Besucher:in
  • Okt. 13, 2020 8:24 AM UTC

Hello, thanks for your reply. I notice the funds ran out in my account and the billing finally stopped. I am glad this is a prepaid program. PJP

    o2_Tobias
    • o2_TobiasTeam
    • Okt. 19, 2020 8:16 AM UTC

    Hi @pjp352, 

     

    thanks for your reply. 

     

    So, everything is clarified for you, or do you still need my help? 

     

    Just let us know, if you have any further question. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    Besucher:in
    • pjp352
    • Autor
    • Besucher:in
    • Okt. 19, 2020 11:43 AM UTC

    Hello, thank you for your response. There is no other request at this time. Please help to close this post. Jianping.

      o2_Tobias
      • o2_TobiasTeam
      • Okt. 23, 2020 12:37 PM UTC

      Hi @pjp352, 

       

      thanks for your response. 

       

      Good that we could help you with this information. 

       

      Just feel free to come back to our English community whenever you have further questions. 

       

      Loving greetings,

      Tobias

      Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
      Besucher:in

      I also have a prepaid SIM card with monthly automatic debit that would like to cancel (stopping debits from my account).

      how do I do that?

      o2_Sven
      • o2_SvenModerator
      • Moderator
      • Sept. 4, 2023 10:45 AM UTC

      Hello @Cancel Prepaid card ,

      welcome to the o2 Community 💙.

      You can cancel your Prepaid card by sending in a normal cancellation or you could not charge the account itself, at that point the card would get deactivated automatically after a while without any usage.

       

      Best regards, Sven

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