Anyone who can help me out here?

Hey @HassanA, 
welcome to the Community
So sorry to hear this but be assured, that we are going to help you.
Did you check your klarna account and have you been refunded by now?
It is common that the refund takes a while (10 days). But not three weeks.
So if you have not been refunded by now,  I am going to contact the relevant devision, ask them to check on your case and accelerate proceedings.
Best, Matea

I have already checked and there is no refund I got back in my bank account. Kindly ask the relative divisions to do it as soon as possible.

Hey Hassan, 
we are on it and I will get back to you as soon as possible.
Best, Matea

Its been around 1 month now, can you tell me why it is taking so much time? I need to buy a phone. I paid the initial price and my contract was rejected, so I should get my refund in 1-2 weeks so I can buy it from somewhere else. But O2 hold my money for so long that I can’t even buy it from somewhere else. It is an urgent request, please refund !

Is there anyone who can help? I am getting no replies by email / phone call to O2. 

Hey @HassanA ,
good news! I finally got an answer from the accounting department. 
Your money will be refunded by the end of the week.
Locating your payment, which was without a customer ID (because of the cancellation)  and locating your Klarna- Account took this long.
I’m sorry for the inconvenience and I am glad, that things are beeing handeled.
Best Matea

Week already ended and till now there is no refund or contact of any kind. I don’t understand your company, its a big company with very poor management. Your company must be reported for all this.

I haven’t received anything till now??? What do you expect me to do now? You guys are scammers, you keep lying everyday. If someone can guide me how can file a lawsuit against this, please let me know so I can file one with all the proofs.

Finally received it. But it took so much time that I will never recommend anyone to buy anything from O2. You can close the thread.

Hello. I have been facing a similar problem. It's been 3 weeks and I ordered a iphone 14 pro Max , paid through Klarna and have not received any refunds. When asked to the customer care, I was asked not to worry and would be refunded within 3 weeks. I have still not recieved the money. Please help me out here.

Dear @HassanA ,

your repayment via Klarna should be made on November 29th. Have you received anything in the meantime?

Kind regards,

Andrea

Dear @Sharath Srinivasan ,

welcome in our community.

What message did you get, was it a rejection or did you send the iPhone back to us?

Kind regards,

Andrea

It was a rejection due to low credit score. But it has been more than 3 weeks now that I have not received a refund of the same amount , I have checked with both the bank and my Klarna account 

Dear @Sharath Srinivasan ,

your community account is linked to a prepaid card. I need more information about the mobile phone purchase so that I can check it for you. Therefore, I will send you a private message from o2 Support.

Kind regards,

Andrea

Dear @Sharath Srinivasan ,

I received a feedback today.

The repayment has now been commissioned. The colleagues write that it can take up to 14 days until the money is in your account. Please be patient.

Kind regards,

Andrea

Hi Andrea,

Thank you so much for the help. I have received my money in my account.

Dear @Sharath Srinivasan ,

thank you for your feedbck. I am glad, that you have your money back now.

Merry holidays,

Andrea

Okay, so I am also facing the same problem and it is almost impossible to communicate properly with customer service. When I wrote about the subject before, the answer I got was that my money would be returned within 14 days, but sometimes this period could take 3-8 weeks. And they have officially been holding 235 euros for 1 month.

Okay, so I am also facing the same problem and it is almost impossible to communicate properly with customer service. When I wrote about the subject before, the answer I got was that my money would be returned within 14 days, but sometimes this period could take 3-8 weeks. And they have officially been holding 235 euros for 1 month. I needed it urgently when I wanted to order a new phone a month ago. However, at the moment, I neither have a new phone nor a very useful money - my own money- when buying a new phone. It is a very bad impression for such a big company and this situation definitely needs to be reported.

Edit by o2_Andrea: Beiträge zusammengefasst - Doppelposting

Please do not post your request more than once here in the forum. We process each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.

Dear @meryemnk ,

welcome to our Community.

Please do not distribute your request multiple times in the community, this prolongs the processing times for you and other customers, since everything must either push together or respond multiple times. I had already mentioned this in my edit.
Have you possibly paid with PayPal? We had an error there until recently that could not be refunded, but this is now fixed and the payments should be made soon.

Kind regards,

Andrea

No, I paid directly with my IBAN.

Hey @meryemnk,

Unfortunately, I don't have any insight into your data at the moment. Could you please send me your name and, if applicable, a customer number and your four-digit personal customer code (if you have one) to @o2_Support via pm?

Then I can check your case. 

Greetings,
Flo

@o2_Flo I wrote my name but I don´t have a customer number. I called o2 Service and they told me that they didn't find my data. But I have emails from o2 and also, when I check my bank account, I can see that there is a money transfer to o2.

Dear @meryemnk ,

I answered to you again in the private message.

Kind regards,

Andrea