Skip to main content
Warum O2 Service
Gelöst

why haven’t I recieved my refund yet?


I have ordered an IPhone 14 Pro Max back in March, which was apparently cancelled by but I haven’t yet received the initial payment that was deducted from my account till this day.can you please help with getting it back?

 

Edit o2_Sven 16.06.2023/16:53: Moved from o2 my Home: Vertrag & Tarife to English o2 Community: Mobile

Lösung von o2_Andrea

Dear @Wish_br ,

I got some feedback today. 😀

The repayment will now be made to your bank with the next payment run on August 29th.

Kind regards,

Andrea

Zur Antwort springen
War das hilfreich für dich?

22 Antworten

o2_Flo
  • Team
  • 13177 Antworten
  • 21. Juni 2023

Hey @Wish_br 
Good to hear from you. I'll be happy to check it out for you. Could you please check your bank account again before, whether the amount was really debited? :)

Greetings,
Flo


  • Autor
  • Neuling
  • 8 Antworten
  • 21. Juni 2023

Thank you for your response, I have checked and it hasn’t been debited


o2_Ines
  • Moderatorin
  • 5700 Antworten
  • 24. Juni 2023

Hi @Wish_br, thank you for checking you bank account. Since the amount wasn´t debited, there ist nothing to refund and everything is fine. 😊

Kind regards, Ines.

 


  • Autor
  • Neuling
  • 8 Antworten
  • 24. Juni 2023

I am sorry, but it was debited but hasn’t been refunded since the order was cancelled. I meant, it was debited.


o2_Ines
  • Moderatorin
  • 5700 Antworten
  • 25. Juni 2023

Oh i´m sorry for the missunderstanding @Wish_br. I checked it again and couldn't find any payment. Where and how did you pay it?

Kins regards, Ines.


  • Autor
  • Neuling
  • 8 Antworten
  • 25. Juni 2023

Ok so will providing the order number help?


o2_Ines
  • Moderatorin
  • 5700 Antworten
  • 27. Juni 2023

Hi @Wish_br, please tell me first where and how you paid, so  I can check this 😊


  • Autor
  • Neuling
  • 8 Antworten
  • 27. Juni 2023

It was deducted from my IBAN directly.


o2_Ines
  • Moderatorin
  • 5700 Antworten
  • 30. Juni 2023

Hi @Wish_br,thank you for your patience.

I looked at the bookings for the smartphone. The amount has been refunded to the account that the payment came from and should have reached you 4 weeks after the cancellation. Please let me know if you found it.

Kind regards, Ines.

 


  • Autor
  • Neuling
  • 8 Antworten
  • 3. August 2023

I have looked into my transactions and couldn’t find any refunds deposited! 


o2_Andrea
  • Team
  • 26467 Antworten
  • 10. August 2023

Dear @Wish_br ,

have you possibly paid with PayPal? We had an error there that the payments could not be refunded, but this is now fixed and the payments should be made soon.

Kind regards,

Andrea


  • Neuling
  • 6 Antworten
  • 10. August 2023

I'm sharing it again because you moved the comment I shared here before to a different post.  Until my problem is solved, I'll continue to comment under the posts of people who have the same problem as me.  You are making fun of your customers.

"Hi

I have ordered an IPhone 14 Pro and an AirPods back in the begining of July, which was apparently cancelled by. But since then, I haven’t yet received the initial payment that was deducted from my account.

When I wrote about the subject before, the answer I got was that my money would be returned within 14 days, but sometimes this period could take 3-8 weeks. And they have officially been holding 235 euros for more than one month. 

I needed it urgently when I wanted to order a new phone a month ago. However, at the moment, I neither have a new phone nor a very useful money when buying a new phone. It is a very bad impression for such a big company and this situation definitely needs to be reported. 

I just want to know, when I get my money back?"


  • Autor
  • Neuling
  • 8 Antworten
  • 10. August 2023
o2_Andrea schrieb:
o2_Andrea schrieb:

Dear @Wish_br ,

have you possibly paid with PayPal? We had an error there that the payments could not be refunded, but this is now fixed and the payments should be made soon.

Kind regards,

Andrea

As long as I remember the amount was deducted directly from my account. Anyhow, I it’s been so long since I waited for the refund and I hope it works this time soon.


o2_Flo
  • Team
  • 13177 Antworten
  • 14. August 2023

Hey @Wish_br,

Could you please check your bank account again? There is currently no open balance to be seen. Please go back a couple of weeks in your listing. Is there a possibility that you missed it? 

Thank you for your patience in this matter. If you can't find anything now, I will contact the specialist department. 

@meryemnk 

We try to answer all concerns in a timely manner. However, if you scatter your issue across multiple threads, it becomes more difficult. Therefore, in some cases, we merge duplicate posts. 

Greetings,
Flo


  • Autor
  • Neuling
  • 8 Antworten
  • 14. August 2023

I have checked and couldn’t find anything.


o2_Andrea
  • Team
  • 26467 Antworten
  • 19. August 2023

Dear @Wish_br ,

I have written to the specialist department once and am waiting to hear back from them.

Kind regards,

Andrea


o2_Andrea
  • Team
  • 26467 Antworten
  • Lösung
  • 23. August 2023

Dear @Wish_br ,

I got some feedback today. 😀

The repayment will now be made to your bank with the next payment run on August 29th.

Kind regards,

Andrea


o2_Andrea
  • Team
  • 26467 Antworten
  • 13. September 2023

Dear @Wish_br ,

I just wanted to ask you a quick question. Have you received the money in the meantime?

Kind regards,

Andrea


o2_Andrea
  • Team
  • 26467 Antworten
  • 20. September 2023

Dear @meryemnk ,

thank you for your response in the private message.

I have received feedback from the colleagues of the specialist department. Your transaction has been refunded. You should receive your money back in a a few days.

Kind regards,

Andrea


  • Autor
  • Neuling
  • 8 Antworten
  • 20. September 2023

I have recieve my refund back. Thank you 

 


o2_Andrea
  • Team
  • 26467 Antworten
  • 20. September 2023

Dear @Wish_br ,

thats good, thank you for your feedback.

Don't hesitate to contact us again if you need assistance.

Kind regards,

Andrea


o2_Giulia
  • Moderatorin
  • 20759 Antworten
  • 20. Dezember 2023

Neue Beiträge verschoben zu

 


Deine Antwort