English O₂ Community

Hello, First of all I need someone who speaks English. Thank you! I ordered Iphone 11 pro max 256Gb, silver last 05.04.20 with contract number xxxxxxxxxxx. It was dispatched via DHL with tracking number xxxxxxxxxxx and as per tracking details it was delivered successfully 16.04.20 at 10:48 am, however to WRONG person (Herr Schmidt, who we DO NOT KNOW and no one lives in the area

Could you stop my sim card asap? also I have to go back to my country so id like to cancel my contract.

Hi, I made a new contract yesterday and requested to take my vodafone number to O2. The customer service guy told he would do it automatically without me requesting vodafone to release my number. Now, I do not want to port my number to O2 and want to stop it. Can you help me here? This the order number/reference to my newe contract > Auftragsnummer lautet: WSFC36942178 Please help me here...

Dear Sir/Madam,   I have been trying to check my invoices online through the website for the last ± 12 months but the webpage seems to have been broken for over a year now. I was looking to get some insight on the charges for my phone contract of the following periods: 18.10.2019 - 17.11.2019 18.11.2019 - 17.12.2019 18.12.2019 - 17.01.2020 18.02.2020 - 17.03.2020  18.03.2020 - 17.04.2020 The invoice is always sent with a noreply email (and I still haven't been able to find any email address I can send these enquiries to), my German is sadly not good enough to handle the phone customer service, so I'm hoping to get the information through this community! For all of those period I was charged more than the agreed period, and since there is no way for me to find out why, I'd like to find out. Kind regards, Dennis   Edit o2 Antje: Moved to Englisch  

My line was finally activated on Thursday, but I am still not connected to the internet. I have a Draytek 130 and I cannot access its interface to connect it to my Asus router. I input the username and password provided by o2 directly on the Asus, but there is still no internet connectivity. I just hope I have the correct cables, I bought the Draytek used and I had to find a TAE cable with RJ11. Any help would be greatly appreciated!  Edit o2_Lars: Transfered to our english community.

Hello all. I have a problem with my internet connection. It desconects every day at the same time, around 10:20-10:40 PM. The disconection time lasts between 2 and 8 minutes. My router TP link VR600V is new and this problem is happening for at least 2 months (since I realised this periodic disconections).

I have requested DSL connection from O2. 15 days before i received o2 wireless modem and Technciain appointment was give 28.05.2020. Technicial came at 9.00 and left 9.30 saying connection was activated. He didnt show me internet was working that. Just went like call o2 for wireless activation. But even DSL cable i connected to wireless modem. Still my internet was not working. This is looking very unfair took contract for 24 months but not sure how to work with o2 without internet was activated.. I received mail saying that your connection is activated. Totally disappointed with service. Now i am finding all the way in internet how to activate no help.. I need some one from o2 have to visit and have to explain.. edited from Joe Doe: move thread from Testbericht to English community broadband / DSL

Hello, can somebody help me with my bill, my deutsch is not perfect and I can’t understand also the bill that O2 send it to me. I am a new subscriber, I apply for 9.99€ for 1GB monthly from O2, then the first month it was Ok 9.99€ was deducted to my bank account, then now the 2nd bill i have to pay 9.99€ plus 48.31€ for what is that 48.31€ ? I did not even consume my 1GB in a month.  Can anyone from O2representative can explain to me with this matter? And what should I do? I am using the chat box from the app but they can’t speak to me in english    Edit o2_Bianca: transferred to English community mobile

Hello I want to extend my simcard, can you please change it to (o2 free unlimited smart) and tell me the offer you can give me. Thanks for answering.

Hello I have send signed cancellation letter by fax today.  I have not received any correspondence in this regard. Please let me know by email if you have received it and what will be the next steps to follow to terminate the contract. Thanks.

Hi, I recently bought a brand new phone at an O2 store, but I was charged twice for the same item. At the time of purchase, the O2 representative thought the first attempt to pay for the phone with my debit card was unsuccessful and so I had to try again. It appears that the first and second attempt were both successful and I was double charged in the end. I do not speak any German, and I am new to this country and cell phone company and have been incredibly frustrated with the fact that I’ve been charged twice but cannot call to talk to someone about it or email a customer service team member about this issue and have now resorted to this online forum. Also, unlike banks in my home country where a bank can dispute their customer’s issue on their behalf with the vendor -- I was informed by my local bank here that I needed to deal with this issue directly with the vendor (O2). I tried calling the customer service hotline -- but without any working knowledge of German -- I was unable

Hi,    I have two O2  sim cards (both are monthly contract) My question is : if I change one of them to the prepaid tariff after the contract, one other sim can still be used with the half price monthly contract?  Now I pay the full price for the 1st sim, and the 2nd one is only half price. I worry if I change one of the them to prepaid plan, the other one will cost t/ be changed to full price. Thanks   Edit o2 Antje: Moved to Englisch

I currently have a O2 Free Unlimited mobile flex tarix.   I would like to move to the new O2 Free Unlimited Mx fur Experten (24 months contract) but I dont have the option through the app neither the website.   What I should do?   Edit o2_Vivian: verschoben

Hi, I am facing issues with my Wifi ever since I started working from home. My Wifi stops working for 5-10 minutes at random times, it happened 20 minutes ago again, and usually once per few days. Could you please let me know what the issue is? Very difficult to work with, tried resetting but the problem keeps appearing from time to time. edit by Thomas3 : Thread moved to the English O₂ Community: Broadband / DSL

Hello,    I’m trying to get in contact with you but nothing is working. We are waiting the activation of the DSL. You called us once, we tried to call back 100 times, we used FB and also the chat (who is telling us to call you ?!?). Is there a way to fix an appointment to get the DSL? We booked it more than one month ago!!   Thank you.   Best,  Marta   edit o2_Tobias: moved to English community: DSL

Hello! I have recently made an order for O2 My Home L for two years. I made it through check24, there were (and there are) these prices: Later I have received the “Welcome letter” from O2 where prices looked like this: So, I want to know who cheated me? Why activation costs differs so much? 55 euro vs 120 euro? Second question is: how should I pay these money? Or they will be withdrawn automatically from my IBAN? And third - I have received “early login” link on e-mail. But this link does not work. When I go on it, I see the next: What em

Hello, I am moving out of Germany next month and would like to cancel my O2 DSL contract. Please help me on the procedure.   edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

Hello O2 Community! So my tarife just expired and I was trying to buy the 150GB tarife that costs 15€ but I am unable to buy it? Please tell me what's wrong?   Edit by Katy: verschoben in English o2 Community Mobile

Dear Sir/Madam,  I have prepaid O2 loop plan which auto renews every month if there is enough money on the account (Guthaben). I want to turn off the auto renewal option, how can I do that?    Edit by Katy: verschoben in English o2 Community Mobile

Hello, My contract with O2 ended in February 2020. I have not received any email or notification to return the router. Now I found 46,70 EUR has been deducted from my account. The router is still with me and has no use. How can I return the router and get the my money back? thanks!

Hello i would like to end up my contract beacause im not living in germany anymore but email . But email witch i got from o2 twam is not working   Edit o2 Antje: Moved to Englisch edit o2_Tobias: Title of the thread changed  

Good morning, I have a O2 My Home M DSL contract, activated on 19/04/2020. This contract has been activated after I cancelled an old one (activated in April 2019). I decided to do that because in April 2020 I moved to a new apartment, and I wanted to start a new contract of 2 years length. For this change, I was not expected to pay any fee for the umzug of the DSL. But this morning I realized on my account that I will be paying for this last month (18.04 to 17.05) €80,90, and I do not understand why, since when I moved to my new apartment I opened the new contract and closed the previous one (thus paying nothing), and my DSL montlhy payment should €31.98. The Rechnung is displaying costs I have never seen before, and it results I didn’t start a new contract, but I still have the one started one year ago and virtually finishing in 11.04.2021. Please, I ask your help in order to fix this problem. Thank you so much      

O 2 Free Unlimited Smart partner card   I do not want to continue with O2 and got the termination of my contract at 24 months ending July 2020 . But my parner is planning to get the O 2 Free Unlimited Smart partner card . Is it possible that I get a O 2 Free Unlimited Smart partner card in my account and my account gets still terminated in July 2020   edit o2_Tobias: transferred to our English community mobile

Hello, I bought an Phone 11 Pro max(gold) on 22.5.20 in o2 store Bremen, Germany without installment .After unboxing I didn’t like the gold color.So very next day i went to o2 store to exchange the gold into space grey.But o2 employee in store said, it’s not possible.They can’t exchange me another color !.Even I won’t have my refund if I want to return it !  I was really surprised!    so could you please tell me , is there any way I can exchange my mobile gold into space grey? And is that really o2 exchange policy in store? Thank you so much for your time.i am looking forward to hearing from you. mit freundlichen Grüßen  AlAmin

Hello,  The First Problem. Right now I have to reset the device every 20-27 hours because it loses the internet connection. According to O2 Community forums, I’m not alone with that. If it is not possible to fix the stability and resilience of the firmware, one may come up with an option for a scheduled configurable restart by a day-time. It usually shows the following in the status Manual intervention is required to fix it, unfortunately. Is it possible to configure the O2 router to restart automatically?    The Second Problem. After about one mo