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Not able to book the XXL package


Hi there

On 20/05 I tried to book the Data XXL 150GB package via the O2 App on my pre-paid number ending ########0741. I received an sms that I couldn’t load the XXL pack as my credit wasn’t enough.

I made an bank transfer and the pre-paid number was credited on 22/05. The option to book the XXL pack is however not available to book anymore on the O2 App.

Please advise?

 

Liz

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Lösung von o2_Tobias 3 Juni 2020, 13:05

Hi @Liz L,

 

nice that we could clarify the issue with your 150 GB-package.

 

If you have any other question, just feel free to contact us here in our English community.

 

Loving greetings,

Tobias

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7 Antworten

Hi @Liz L,

 

thanks for your message.

 

Please be aware of the fact that the package “o2 my Prepaid Data Pack XXL” can only be ordered once. As you have already ordered it on 21st April 2020, the app did not allow you to order the package again.

 

As you know this is a special campaign, and we only offer it once for each customer.

 

I hope you understand that.

 

Loving greetings,

Tobias

Hi Tobias

Thank you for the quick response, much appreciated!

Your response doesn't explain why I could order the promotion package for the second time on 20/05. If the option wasn't available on the O2app, then I wouldn't have transferred money to purchase it. As I mentioned, the sms I received only stated that I couldn't purchase the package due to insufficient credit- not that the package isn't available.

As I can't book the package I want to book- What would be the appropriate process to receive a refund?

Kind Regards

Liz

 

 

 

Hi Tobias,

Please Private messafe me?

Thanks

Hi @Liz L,

 

thanks for your message.

 

I just wrote you a private message via @o2_Support. If you have any further questions, just send me there another message.

 

Loving greetings,

Tobias

 

 

Hi @Liz L,

 

nice that we could clarify the issue with your 150 GB-package.

 

If you have any other question, just feel free to contact us here in our English community.

 

Loving greetings,

Tobias

hallo last month i buy thy 02 sim prepaid sim card and book the 150 gb internet pacakage i buy from 02 shop and the lady said you can book every month this package of 150 gb internet for 15 euro.but now its not showing in my 02 app what to do.if this offer for one time then why she told me that ou can get every month 150gb for 15 euro??

Hi @amtul,

 

welcome to our English community.

 

Thanks for contacting us here for the package “o2 my Prepaid Data Pack XXL” with 150 GB.

 

Please be aware of the fact that this internet-package was only available once for each prepaid-customer. I regret that you got a wrong answer.

 

By the way, the campaign is over now. But I am sure that there will come another campaign to benefit from.

 

I hope you are not too disappointed now.

 

If you have any further questions, just feel free to contact our English community.

 

Loving greetings,

Tobias

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