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Hi,I also received a letter asking for SEPA mandate.

can you please update my information as well?

my account has been confirmed twice via email and o2 application.

Thank you

Edit o2_Larissa: Transferred to a new english topic.

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Hi @ptomka ,

welcome to our community. :relaxed:

Did you sign a new contract online? After the order, there is a SEPA confirmation, did you confirm this?

Best regards,

Michi

Hi Michi,

Thank you for your reply :)

Yes,contract was signed online and SEPA was confirmed once requested. That is why I am not sure why this has been requested again.

Regards,

Tomka

Hi @ptomka,

welcome to our English community and thanks for your message.

In order to check the income of the SEPA-mandate, I have just sent a private message to you via @o2_Support. Please reply there to my message.

Thanks a lot.

Loving greetings,

Tobias

Hi @ptomka,

thanks for your reply at @o2_Support.

I checked now everything. We received your SEPA already on 8th April 2020.

So, everything what we need is there.

Thanks that you contacted us. If you have further questions, just let us know.

Loving greetings,

Tobias

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