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Frage

How can I deactivate as I moved abroad?

K
Rang

I have moved abroad and wanted to cancel my connection. I could not find an E Mail ID to contact O2 for the same. I would like to cancel my contract and pay the dues as well.

Kindly assist

9 Antworten

o2_Michi

Hello @Krish28 ,

 

welcome to our community. :relaxed:

 

you just need to fill this form for the cancellation plus documents and send it via paper mail or fax.

If you have any questions, just ask us here. :blush:

 

Best regards,

Michi

K
Rang

I am already abroad and with the current COVID 19 situation sending via Paper Mail is diffcult

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Krish28 did you know somebody in Germany who can Fax your documents (scan) to o2?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
K
Rang

Unfortunately, I do not know anyone there to do that. If there is a way to do it over an email would be great

o2_Tobias

Hi @Krish28,

 

we do not offer any e-mail-support to our customers.

 

But of course, you can send the cancellation together with the documents by fax: 01805 571 766

 

Or alternatively, please send everything by post to the following address:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

 

I hope that I could be of help to you with this information. All the best to you in this corona-crisis.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
K
Rang

Dear @o2_Tobias 

The postal service ion the country I am is not working due to lockdown enforced.

Sending a fax is also a difficult mode of communication from the country I am in.

As a special case, if a solution can be provided it would be great.

 

I am finding it very difficult to even get my queries sorted sitting in another country

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Krish28 You can use Fax over Internet solutions. Did you have all the required documents?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
K
Rang

@Joe Doe Yes. I do have the required documents. But sending Fax over the Internet is not going through because of the payment not going through from the Card that I am using in this country.

 

A simple solution would be someone from the Customer Support using E-Mail as a communication tool in times of the oandemic

o2_Tobias

Hi @Krish28,

 

I understand your difficulties.

 

But unfortunately, I cannot offer you any other solution.

 

Hopefully you will be successful in finding a way to send your cancellation together with the requested documents to us here in Germany.

 

All the best for you and your family.

 

Loving greetings,

Tobias

 

 

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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