Hello
My o2 number is +49176xxxx, I've ordered SIM replacement on 2nd June, 2020. It's been more than 3 week but still i've not received my sim card through mail. I also received mail from o2 on 3rd june that sim is posted via mail but i did not received it yet. Please take a look at it as i need my sim card very urgently.
Thanking you in advance
Edit by Katy : Nummer entfernt, verschoben in English o2 Community Mobile
Lösung von o2_Tobias
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Hi
thanks for the information concerning the missing replacement sim-card.
We delivered the sim-card on 3rd June 2020.
If you did not yet receive it, can you please check your contact-address? Is the address in “Mein o2” still correct?
Is your name mentioned on your letter box?
Please check that first before I will order another delivery of the sim-card.
Loving greetings,
Tobias
Thank you so much for your quick reply.
Yes, My name is mentioned on mail box. I want to add zimmer number as i am living in dorm but i am not able to do as system is not allowing me. If possible then please add 628 as zimmer number and please again send replacement if possible
Please help me in this as i am missing my sim card and it's almost one month
Hi
I understand your urgency to get another replacement sim-card.
Therefore, I have just ordered the delivery of the replacement sim-card to your contact-address. In the delivery address is stated now your room-number behind the housenumber.
I hope that this is helpful.
Loving greetings,
Tobias
Thank you so much
Hi
I hope that this time the sim-card will arrive within the next 5 days at your place.
If not, just let me know.
Loving greetings,
Tobias
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