English O₂ Community

Hello, My dsl and mobile contract ended on October but in this month an invoice sent to me and the amount is 40€. When I try to enter o2 app to search my invoice, it could not find me normally and I went to o2 store and o2 customers could not find my invoice. How can it be possible even if contract cancelled 8 months ago? If you give me answer, I would be grateful.

Dear Sir / Madam, I received a replacement card, but I never received the first card. Now I cannot activate the replacement card because I do not have the first card. Could you please help me?   PS: I apologize for not speaking German, I have just moved 1 week ago and did not have the time to learn it, yet. Best regards, Cosmin    Edit o2_Vivian: verschoben von SIM-Karte zu English o2 Community: Mobile

Dear O2,   I see 5,5 Eur up charge in my bill for “Verbindungen & Services”. I do not understand the reason for this cost. I have neither subscribed anything nor called chargeable numbers. Can you please help to solve this and give my credits. Also, if some additional services are activated then please stop them.   Thanks, Kshitij    edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hi,   My internet is not working. O2 my service app seem to complicated for me to use. Where should I open ticket with O2 regarding my connection.   With Best Regards, Syed Aqib Edit o2_Lars: Transfered from DSL/Router to English/Broadband

Hi My lanline number is XXXXXXX is giving connectivity issue over the last few months. The internet is extremely slow and disconnects frequently. Request for urgent support Thanks Edit o2 Antje: Number removed - transfered to English/Broadband

My router restarts repeatedly and after a period of time it works!!! What should i do to fix it?!

Hello, My DSL contract ended in 03.04.2020, and I have returned the DSL router on 19.05.2020. The O2 online router return portal indicated that my router has been received on 25.05.2020. However, I was billed for the penalty for not returning the router on the invoice of June, and I still cannot see a refund on the invoice of July. In this case, am I too late to return the router that the penalty cannot be refunded? If I am still entitled to the refund, are there any more steps I should take to get back the refund, and how long does the refund process usually take? Many thanks in advance for the help.

Hello, I ordered a subscription awhile back for internet/dsl (50mbit) along with a router. I get the router one week before the installation should be made. A worker comes to install the DSL and does so, but says that something is wrong and I will not get 50mbit right now, only 20mbit. After he left, the internet was working up to 20mbit. Two days later the internet is turned off(?) and I get nothing. I also recieve an email from o2 saying no one came to install the dsl (even though someone was there and i signed that he was there. I needed to contact o2 within 10 days or the subscription would be cancelled.. So I went to an o2 store, there they told me I have to call o2 support for this business, and I got a number. The number didn’t work so I called the normal support. The support said that they would order a new appointment for the dsl installation. They said that the person would arrive this Tuesday between 8-12. No one showed up however and I also realised I n

Dear 02, my DSL internet is not working. Please fix it as soon as possible. 

I have found this thread from 4 years ago, and it actually related to me so much. Unfortunately, the case was closed even without the problem being solved. Just as always!!!!It's pretty absurd that this is the best customer care O2 has to offer. I have been patient the previous 6 months where my internet has been on and off almost 6 times a day. It became unbearable so I called customer care, and they did exactly as mentioned by the two people. Some people do not speak English (it's funny I was working in telecoms in my country and English was a requirement, because even when you look at Munich, it's not only having German speaking people), the people arrogantly hang up the phone, especially after that log waiting time to get through ti someone to help you, which is a waste of time and money in airtime. The technician makes appointments, takes half day of your time and doesn't turn up. O2 Pleaaasssseee this is becoming unbearable. Close the company or give up back our money in refund a

  I have canceled and paid the reminder of a contract (3 months) in 11\5\2020, and received the cancelation confirmation  few days ago i received an email from O2 demanding a payment of 62.87 euros 14 are for an additional tariff that i forgot but willing to pay for. anyway the rest of the amonut could be explained? Kundennummer:- ********** phonenumber of the contract:- +49 (0)176 **** 806 thank you for your help Edit o2_Alina: personal data anonymized

I can not see my invoice . since months there is a technical problem. please solve it. Never ever O2…   Edit o2_Matze moved DSL Englisch Board 

Hello Team, I moved out of Germany in June 2020 and I have sent the documents to the below address for my mobile and DSL contract termination but I have not received any update. Could someone assist me please ? Thanks  Address to which the doc’s were sent : Telefónica o2 Germany GmbH & Co.OHG customer service 90345 Nuremberg.   edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

iphone 8 icloud block it is possible to send a purchase receipt   Edit by Katy: verschoben in Englisch o2 Community: Mobile

Hello, I have been using o2 DSL from last 2 years. I want to know about the renewal/refresh of contract after completion of current 2 years contract. Is it possible to change plan or switch dsl plan to mobile phone tariff?   Regards, Rishabh   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

This is my Plan:   Surf flat with up to 100 Mbit / s in download and up to 40 Mbit / s in upload without data choke *   But this is what shows in FritzBox. The connection to the DSL is slow.   It was good when i started the contract. But now it is very slow.    

My Contract is getting expired on 14th August 2020, but my contract is auto renewed. I am moving to India, and want to cancel my contract. Whenever I called helpdesk, they keep on speaking in German and I asked about English support, but helpdesk cancelled my phone. Now How to cancel my contract? My customer number is xxx   edit o2_Manga: Kundendaten unkenntlich gemacht.

I live in a rural area so you were not able to give me DSL or fiber internet. I had to settle with a mobile LTE internet. The internet connection is always unstable, the ping is always really high and it constantly spikes, the speed is never as promised (50 down , 20 up ) in reality its always ( 15 down , 20 up ). The router comes with a website for managing your internet (o2.spot). It  is one of the worst websites I have ever had to use. The internet randomly turns off every couple of hours which makes me have to go on the website and manually turn it back on, BUT I can't even reach the website because of a glitch that states: “Only one user can manage the web management UI at a time"Even though I am the only person who ever uses it. So then I have to go to my router, turn it off and on, run to my phone and hope that I can turn the internet back on before the glitch happens again just so I can run into another problem. I have to cl ick " connect " about 10 times before the internet tu

Hi there, I planned to cancel my fixed DSL contract (which already passed the first 24 months) in September 2020 and it will end in December 2020, after that I would like book a new DSL contract called “DSL ohne Vertragslaufzeit” with the same speed option as I have right now. I wanted to preserve my number and do not overlap my two contracts, what steps should I take?   Regards, Kristen     edit o2_Giulia: topic moved to “English o2 Community: Broadband / DSL”

I made an online contract for a smartphone plus a monthly plan, I activated only once as reported here https://goo.gl/maps/xWQ42dCk7bNNhti88, I want to know why it is not working because the payments and all my data are correct !!! I already got tired of going after you to solve my problem, follow the pictures of my contracts, I want an email contact for complaints not by phone .. Ab diesem Datum rufen Sie mich an, Sie haben meine Daten, eine weitere Sache finden Sie dort eine Person aus Ihrem Unternehmen, die PORTUGIESISCH spricht, um mein Problem zu lösen !!!!!!   Edit o2 Antje: Moved to English

The o2-DSL Festnetz connection at my home seems to have the telephone service deactivated. I realized it recently, when I decided to buy a landline phone at home. How can I get the telephone service activated? Can someone help me? Thanks a million. edited by Joe Doe: moved from Community Wohnzimmer to English Broadcast DSL

Hello o2 community,    My Kunden Nummer ist: *******785 Rechnungs Nummer: ********09/06 I would like to ask you a question, I have transferred my old number from winsim to my new o2 Vertrag and it has been successful. However this month in my Rechnung I got charged high than normal? Do I have to terminate my o2 number which was given during the time of the contract as it seems I have been charged for both of the mobile numbers. Edit o2_Alina: Kundendaten anonymisiert

Dear o2 Team This is to bring to your kind notice that I have sent a letter at the Telefonica Office in Frankfurt regarding cancellation of my o2 contract. Please reply me if you would have received my letter of contact termination. I want to end my contract. I lost my sim and still paying euro 13.99 everymonth without any reason. 

I signed a mobile tariff contract and iPhone 11pro with O2 last year. But I have to go back to Korea because of Covid-19.  I want to cancel only my mobile tariff. But I'd like to keep paying in installments for the device. Because I’ll keep using the device but the sim-card is useless.  As far as I know mobile contract and o2 My Handy are two separate contracts. If what I know is right, Is it possible to pay in installments only for devices except for the mobile tariff?

I want to cancel my mobile phone contract.  Therefore, I sent a letter to o2 yesterday.  When is it approved?