I am still getting a bill for home phone and internet. We moved out of Germany almost 2 months ago and I received confirmation that my account was closed on August 5. I am supposed to pay until August 31. But I just got another bill until mid September. Help!
Check the bill, o2 send bills afterwards. August is in the bill in September, July is in the bill from august.
Hello
The Abrechnungszeitraum is the period within all connections and fees are covered. This does not mean that automatically there are fees from the first day to the last day of this period. So if the contract ended on the 31st uf August it falls well within this billing period. After the deactivation there will be no further connection or fees being billed.
If you recieved a router from us, please send it back free of charge using our DSL logistics portal if you havenÄt done so already.
Regards,
Lars
Regards, C
Hi
sure, let’s keep us up to date regarding the bills. Just send us a post here if you have further questions.
Best regards,
Michi
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