Hi @btrxc ,

thanks for your message.

I have just sent a private message via @o2_Support to you.

Please reply there to my request. Afterwards, we will come back here.

Best, Alina

Hei I sent you message for a couple days alr

Hi @btrxc ,

sorry for the late response..

I will send you your personal customer code again by letter.
When you have it, just give us a brief message here and we will clarify everything else.

Best, Alina

I don’t get any message

Hi @btrxc, 

I just have sent another message to you at @o2_Support. Please have a look. 

Loving greetings,

Tobias

H @btrxc, 

thanks for your message at @o2_Support. I still need another detail from you, before we can continue. Please reply at @o2_Support again. 

Thanks. 

Loving greetings,

Tobias

Hi I dont get any message till now

Hi @btrxc, 

thanks for waiting patiently. I now saw your reply at @o2_Support. Everything is fine now. 

I confirm, that your tariff “o2 Free M” has the basic fee of 15,99 €.

The monthly data-snack was deactivated with a termination period of one month on 2nd September 2020. Therefore, you still see the charge for the monthly data-snack on your current invoice. On your next invoice, the data-snack will not appear again. 

I hope you now understand your invoice better. 

By the way, did you get in the meantime your personal identification code by letter? 

If you have any further questions, just feel free to contact us here in our English community. 

Loving greetings,

Tobias