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my tarif question

  • July 9, 2020
  • 8 Antworten
  • 240 Aufrufe
B
Besucher:in

Hallo. I have a question about my internet tarif. Normally I have to pay 15,99€ for 10 GB a month. Last month or two months ago I added my data and last month I guess I change it again to 10 GB but I had an invoice that I have to pay the same amount like last month which is €22,40.

Could you please check it? My number is +49********213

thanks

 

Edit o2_Bianca: Beitrag verschoben von Vertrag&Tarife zu English Community mobile
Edit o2_ Alina: Rufnummer anonymisiert

Lösung von o2_Tobias

Hi @btrxc, 

 

thanks for waiting patiently. I now saw your reply at @o2_Support. Everything is fine now. 

 

I confirm, that your tariff “o2 Free M” has the basic fee of 15,99 €.

 

The monthly data-snack was deactivated with a termination period of one month on 2nd September 2020. Therefore, you still see the charge for the monthly data-snack on your current invoice. On your next invoice, the data-snack will not appear again. 

 

I hope you now understand your invoice better. 

 

By the way, did you get in the meantime your personal identification code by letter? 

 

If you have any further questions, just feel free to contact us here in our English community. 

 

Loving greetings,

Tobias

 

 

 

 

 

 

8 Antworten

o2_Alina
  • o2_AlinaTeam
  • Team
  • July 13, 2020

Hi @btrxc ,

thanks for your message.

I have just sent a private message via @o2_Support to you.

 

Please reply there to my request. Afterwards, we will come back here. :relaxed:

 

Best, Alina

 

B
Besucher:in
  • btrxc
  • Autor
  • August 2, 2020

Hei I sent you message for a couple days alr

o2_Alina
  • o2_AlinaTeam
  • Team
  • August 4, 2020

Hi @btrxc ,

sorry for the late response..

 

I will send you your personal customer code again by letter.
When you have it, just give us a brief message here and we will clarify everything else.

 

Best, Alina

 

 

B
Besucher:in
  • btrxc
  • Autor
  • September 8, 2020

I don’t get any message

o2_Tobias
  • o2_TobiasTeam
  • September 9, 2020

Hi @btrxc, 

 

I just have sent another message to you at @o2_Support. Please have a look. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
  • o2_TobiasTeam
  • September 14, 2020

H @btrxc, 

 

thanks for your message at @o2_Support. I still need another detail from you, before we can continue. Please reply at @o2_Support again. 

 

Thanks. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
B
Besucher:in
  • btrxc
  • Autor
  • September 20, 2020

Hi I dont get any message till now

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • September 22, 2020

Hi @btrxc, 

 

thanks for waiting patiently. I now saw your reply at @o2_Support. Everything is fine now. 

 

I confirm, that your tariff “o2 Free M” has the basic fee of 15,99 €.

 

The monthly data-snack was deactivated with a termination period of one month on 2nd September 2020. Therefore, you still see the charge for the monthly data-snack on your current invoice. On your next invoice, the data-snack will not appear again. 

 

I hope you now understand your invoice better. 

 

By the way, did you get in the meantime your personal identification code by letter? 

 

If you have any further questions, just feel free to contact us here in our English community. 

 

Loving greetings,

Tobias

 

 

 

 

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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