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I called to O2 customer to changed my address for my two contracts. When they did so I received a confirmation for my new address and appointment, but the address on the technician appointment was wrong (probably a typo as only one number was missing). Actively when spotted I called to tell their mistake, they promised my appointment date wont move and that my new address is already fixed.

The date of the appointment the technician did not show up. I call again and they said my address was wrong again and that I WOULD HAVE TO WAIT FOR a new appointment (probably 3 weeks later they said).

I work from home and internet is vital for my work, knowing that was their mistake why is not possible that O2 gives priority to a customer and send an immediate appointment to connect the DSL?. 

The only solution they gave me via phone was not to charge me the connection twice. But not a new appointment closer. Not even a compensation for the additional GB I have to buy for operation my job. 

 

I hope I get a proper customer service answer on this, 

Edit o2_Lars: Moved from DSL/Rechnung to English/Broadband

Hello @Waiting for DSL change addres and welcome to our o2 Community :-)

I am sorry to hear that there went something wrong with the DSL connection moving to a new address. If this is recognized very soon it might in most cases be possible to arrange the activation to the same date. As far as I can see we were informed just very few days prior to the activation. In such a case there is unfortunately no possibility to change the address and keep the same activation date.

We informed the local provider that we are working with and ordered the earliest possible date fpor the activation which in this case will be in Octobre. As soon as we have a date conformed by the local provider you will be informed. 

I am sorry there were misunderstandings the led to this issue, the DSL connection will be activated on the earliest possible date.

Regards,

Lars


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